Maxx Goff
Account Manager State Farm
Severn,MD
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
2
2
Certifications
Work History
Account Manager
State Farm
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Managerial Intern
Barret Distribution
02.2023 - 08.2023
- Worked to organize the picking, receiving, and shipping of products
- Tracked incoming shipments and organized how to store them
Masters Intern
Augusta National Golf Club
04.2023 - 04.2023
- Worked on the concession operations team during tournament week
- Facilitated the stocking of food items throughout the day
- Set a schedule for employee break times
Risk Management Intern
CCare
06.2022 - 08.2022
- Assisted with Safety Risk Management (SRM) process.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Operations Intern
CCare
06.2020 - 01.2021
- Supervised assembly line workers to make sure the line was running efficiently
- Adjusted line speed or moved people to a job on the line where more proficient for productivity
- Completed paperwork pertaining to the supplies used to complete the job for proper inventory levels
Assistant manager
Chick Fil A
06.2019 - 03.2020
- Supervised 5 employees: managed indoor dining area
- Promoted to manager due to work ethic and leadership
Education
Bachelor of Science - Risk Management And Insurance
DARLA MOORE SCHOOL OF BUSINESS, University of South Carolina
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Certification
Property and Casualty Insurance License
Timeline
Account Manager
State Farm
07.2024 - Current
Masters Intern
Augusta National Golf Club
04.2023 - 04.2023
Managerial Intern
Barret Distribution
02.2023 - 08.2023
Risk Management Intern
CCare
06.2022 - 08.2022
Operations Intern
CCare
06.2020 - 01.2021
Assistant manager
Chick Fil A
06.2019 - 03.2020
Bachelor of Science - Risk Management And Insurance
DARLA MOORE SCHOOL OF BUSINESS, University of South Carolina
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Kiara ThomasKiara Thomas
Hospitality Food Service at Son's Quality Food CompanyHospitality Food Service at Son's Quality Food Company