May Chang
Winter Haven
Summary
Dedicated professional with extensive experience in case management and client advocacy. Proven ability to enhance client independence through effective communication and problem-solving skills. Recognized for maintaining high documentation accuracy while managing diverse caseloads, ensuring timely support for individuals with complex needs.
Overview
10
10
years of professional experience
Work History
Waiver Support Coordintor
Adept Community Services
Bartow
02.2024 - Current
- Coordinated support services for individuals with disabilities and complex needs.
- Facilitated communication between clients, service providers, and community resources.
- Educated clients on available resources and services to enhance independence.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Monitored progress of clients' goals and objectives.
- Updated case notes on a daily basis using an electronic database system.
- Managed caseloads consisting of up to 38 individuals at any given time.
Caseworker I - ESS I
Department of Children and Families
Lakeland
08.2020 - 01.2024
- Interviewing applicants to obtain and verify information needed to determine eligibility for food assistance, medicaid and cash assistance.
- Determining program eligibility and accordance with current regulations using a computer-based eligibility system.
- Managed an electronic case load that varies based on the community needs, ensuring that accuracy levels are maintained and cases are processed within the specified time frames set by federal and state regulations.
- Highest number of completed case transactions within the first year of hire.
- Highest referrals completed for customers to receive assistance in employment, health, and affordable housing.
Paraeducator - Teen Parent Program
School Board of Polk County
Lakeland
10.2019 - 01.2020
- Designed lesson plans with certified teacher following the requirements set by early care and education learning.
- Assisted in general daily classroom activities in lieu of ensuring the safety of the children and encouraging their abilities.
- Consulted with parents and program director regarding child mental/physical needs while encouraging and teaching the team parent how to support those needs in school and at home.
Paraeducator
InvoProgressus
Lakeland
08.2019 - 09.2019
- Worked with students with disabilities, including those with autism or behavior disorders.
- Aide in classroom instruction under direction of certified teacher.
- Implement and support behavior treatment programs as designed by the Behavior Analyst and Mental Health Technician.
Intake Assistant
Herminio Cuervo, MD.
Lakeland
10.2015 - 01.2016
- Interviewed patients based on age appropriateness and/or specialty needs with accurate documentation and updated electronic medical records to include chief complaint, current medications with drug name, dosing, route, medication and food allergies with reaction and severity, vaccine, medical, surgical, family, and social histories.
- Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature.
Education
Psychology -
Southeastern University
Lakeland, FL12.2021
Patient Care Technician -
Florida Technical College
Lakeland, FL03.2010
High school -
Kathleen Senior High School
Lakeland, FL07.2009
Skills
- Customer service
- Communication skills
- Time Management
- Detail-oriented
- Case Management
- Active listener
- Client advocacy
- Problem solving
- Documentation accuracy
Languages
Hmong
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Waiver Support Coordintor
Adept Community Services
02.2024 - Current
Caseworker I - ESS I
Department of Children and Families
08.2020 - 01.2024
Paraeducator - Teen Parent Program
School Board of Polk County
10.2019 - 01.2020
Paraeducator
InvoProgressus
08.2019 - 09.2019
Intake Assistant
Herminio Cuervo, MD.
10.2015 - 01.2016
Psychology -
Southeastern University
Patient Care Technician -
Florida Technical College
High school -
Kathleen Senior High School
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