May Gonzalez
Chicago,IL
Summary
Offering strong communication and organizational abilities, eager to learn and develop in a professional environment. Brings the ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in the Receptionist role.
Overview
4
4
years of professional experience
Work History
Receptionist
GCT Taekwondo
Chicago, IL
03.2023 - 02.2025
- Greeted and assisted visitors, ensuring positive first impressions and smooth entry experiences.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments and maintained calendar for instructors, optimizing time management and service delivery.
- Processed payments and managed membership registrations using point-of-sale software for accurate transactions.
- Maintained cleanliness and organization of reception area, enhancing overall facility appearance and customer satisfaction.
- Assisted in inventory management of promotional materials, ensuring availability for marketing efforts.
- Collaborated with staff to improve front desk procedures, streamlining operations and enhancing workflow efficiency.
- Provided information on classes and programs to prospective students, facilitating enrollment decisions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress Trainer
Media Cuadra Restaurants
Chicago, IL
07.2021 - 01.2022
- Trained new waitstaff on menu knowledge and service protocols.
- Developed comprehensive training materials for onboarding processes.
- Coordinated training schedules to enhance staff availability and coverage.
- Monitored performance of trainees to ensure adherence to service standards.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Assisted customers with product inquiries and provided exceptional service.
Education
High School Diploma -
Our Lady Of Tepeyac
Chicago, ILSkills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Handling complaints
- Memory retention
- Customer service
- Problem-solving
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Receptionist
GCT Taekwondo
03.2023 - 02.2025
Waitress Trainer
Media Cuadra Restaurants
07.2021 - 01.2022
High School Diploma -
Our Lady Of Tepeyac