May Hammam
Falls Church,VA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mental Health Tech
INOVA Hospital
09.2024 - Current
- Implement secure patient data management protocols for 25+ daily cases ensuring HIPAA compliance and data integrity
- Developed standardized patient intake procedures improving data accuracy and reducing processing time
- Maintain confidentiality and security standards for sensitive mental health records in accordance with healthcare regulations
- Facilitated daily meetings with managers to discuss results from patients
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
IT Support
Iron Bow Technologies
05.2024 - 01.2025
- Installed, serviced, and upgraded over 300 Windows computers across various departments ensuring optimal performance
- Performed password resets and account unlocks using Active Directory, maintaining system security protocols
- Utilized remote desktop tools to upgrade Windows operating systems and troubleshoot complex user issues
- Resolved critical system vulnerabilities including CrowdStrike driver corruption affecting several endpoints
- Experienced in handling and documenting requests through ServiceNow ticketing system maintaining 98% resolution rate
- Provided technical support for software, hardware, and network-related issues in fast-paced enterprise environment
IT Support Intern
Maximus
05.2022 - 11.2022
- Provided technical support for remote workforce security implementing VPN configurations and access control solutions
- Conducted hardware security assessments and warranty evaluations maintaining system integrity and preventing unauthorized access
- Configured secure peripheral devices and mobile endpoints ensuring compliance with corporate security standards
- Assisted in network monitoring and incident response procedures gaining hands-on cybersecurity operations experience
Education
Bachelor of Applied Science - Cybersecurity Concentration
George Mason University
Fairfax, VA05-2025
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
Annandale, VA05-2023
Skills
- VPN Configuration
- Network Troubleshooting
- Active Directory
- Windows OS Upgrades
- ServiceNow Ticketing System
- Epic EHR Systems
- Database Management
- Sales process management
- Market research
- Relationship building
- Sales forecasting
- Account management
- B2B sales
Certification
- CompTIA Network Certification
- Epic Certified
Languages
Arabic
English
Timeline
Mental Health Tech
INOVA Hospital
09.2024 - Current
IT Support
Iron Bow Technologies
05.2024 - 01.2025
IT Support Intern
Maximus
05.2022 - 11.2022
Bachelor of Applied Science - Cybersecurity Concentration
George Mason University
Associate of Applied Science - Cybersecurity
Northern Virginia Community College