May Khant
Forty Wayne,IN
Summary
Proven leader and fluent bilingual communicator, adept at staff management and customer service excellence. At Sweetwater Academy, spearheaded cross-training initiatives and enhanced order fulfillment accuracy, significantly boosting customer satisfaction. Skilled in written translation and effective communication, fostering improved cultural understanding and operational efficiency. Demonstrates a strong ability to train and supervise teams, driving performance and profitability.
Overview
10
10
years of professional experience
Work History
Distribution Assistant
Sweetwater Academy
Fort Wayne
05.2019 - 11.2019
- Prioritized and rearranged tasks to meet changing demands.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Train Burmese associate on appropriate packing techniques and adherence to storage guidelines.
Assistant General Manager
Panda Express
San Diego, CA
07.2014 - 12.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed team schedule with eye for coverage needs and individual strengths.
Translator and Interpreter
Alliance For African Assistance
San Diego, CA
06.2009 - 03.2014
- Translated documents from Burmese to English.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Education
Associate of Arts - Child Development
Grossmont College
El Cajon, CA06.2014
Grossmont High School
La Mesa, CA06.2011
Skills
- Fluent Bilingualism
- Effective Communication Techniques
- Written Translation
- Relationship Building
- Staff Supervision
- Staff Training
- Staff Management
- Customer Service
Timeline
Distribution Assistant
Sweetwater Academy
05.2019 - 11.2019
Assistant General Manager
Panda Express
07.2014 - 12.2016
Translator and Interpreter
Alliance For African Assistance
06.2009 - 03.2014
Associate of Arts - Child Development
Grossmont College
Grossmont High School