Maya Alston
Davenport,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Department Manager
Dillard's Department Store
Orlando, FL
03.2023 - Current
- Provided expertise on current fashion trends and styling techniques.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Monitored daily sales figures to track trends in customer buying behavior.
Personal Stylist
Neiman Marcus
Orlando, FL
11.2022 - 03.2023
- Organized client wardrobe to maximize outfit options while minimizing clutter.
- Managed social media accounts by creating content around styling tips or advice.
- Created personalized looks that complemented individual body shapes, lifestyle, and budget.
- Developed relationships with personal shoppers in order to provide additional services for clients when needed.
Sales Associate
Michael Kors
Orlando, FL
11.2020 - 09.2022
- Built relationships with customers to encourage repeat business.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Front Desk Receptionist
Poinciana High School
Kissimmee, FL
10.2021 - 05.2022
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Input customer data into reservation systems and updated to reflect room changes.
Key Holder Supervisor
Express Factory Outlet
Orlando, FL
10.2018 - 11.2020
- Monitored store performance and identified areas for improvement.
- Analyzed weekly sales reports to identify trends or issues.
- Developed effective staff schedules that maximized productivity.
- Developed strategies to increase customer loyalty and retention.
Education
Bachelor of Science - Nursing
University of South Florida
Tampa, FLSkills
- Typing Proficiency
- Computer Skills
- Customer Retention
- Good Communication Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Department Manager
Dillard's Department Store
03.2023 - Current
Personal Stylist
Neiman Marcus
11.2022 - 03.2023
Front Desk Receptionist
Poinciana High School
10.2021 - 05.2022
Sales Associate
Michael Kors
11.2020 - 09.2022
Key Holder Supervisor
Express Factory Outlet
10.2018 - 11.2020
Bachelor of Science - Nursing
University of South Florida