Maya Blades

- Lead and manage a dynamic team of 70 customer service professionals in a high-volume retail environment, generating annual sales of $30 million.

- Design and implement customer service strategies that enhance customer satisfaction and loyalty, resulting in a 15% increase in customer retention year-over-year.

- Oversee the daily operations of the customer service and sales department, ensuring efficient handling of customer inquiries and resolution of issues, maintaining an average resolution time of under 24 hours.

- Develop training programs to elevate team performance and knowledge of music products and technology, significantly improving service quality and staff expertise.

- Managed sales and marketing teams to align customer service with broader business goals, contributing to a 10% yearly growth in sales.

- Monitor and analyze performance metrics, using data to drive improvements in service delivery and operational efficiency.

- Manage customer feedback channels, ensuring that feedback is promptly addressed and utilized to improve service and product offerings.

- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

• Adapted quickly to changing conditions during productions, adjusting lighting strategies accordingly for optimal results.
• Assisted in location scouting efforts with an eye for natural light opportunities that could complement artificial setups when necessary.
• Managed electrical safety protocols, ensuring a secure work environment for cast and crew members.
• Mentored junior crew members on proper equipment handling and industry best practices for career growth.
• Optimized energy usage by utilizing eco-friendly solutions such as LED lights and solar power panels.
• Collaborated with directors and cinematographers to achieve desired visual effects, contributing to overall production value.
• Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
• Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
• Installed 120/208 volt systems and 347/600 volt systems.
• Fabricated custom and replacement parts according to specifications, using hand tools.
• Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
• Studied building schematics to determine location of wiring and equipment.
• Followed state and local building regulations based on National Electrical Code.
• Examined electrical units for loose connections and broken insulation.
• Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
• Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
• Spliced, joined and connected wire to fixtures and other electrical components.
• Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
• Replaced and repaired lighting fixtures and electrical control and distribution equipment.
• Troubleshot and repaired malfunctioning systems and components.
• Provided preliminary sketches and cost estimates for materials and services.
• Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
• Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
• Performed routine and complex maintenance and repairs on various electrical equipment.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Implemented creative solutions under tight budgets while still delivering high-quality visual effects for small-scale projects or independent films.
• Enhanced lighting quality by designing and implementing tailored lighting setups for various film productions.
• Prepared contingency plans for unexpected changes during production, minimizing downtime and ensuring smooth operations.
• Contributed to award-winning films through meticulous execution of gaffer responsibilities, earning recognition within the industry.
• Maintained open communication lines between various departments, fostering a collaborative atmosphere on set.

• Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
• Mixed voices, music and taped sound effects for live performances and pre-recorded events.
• Regulated volume level and sound quality during recording sessions.
• Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
• Demonstrated adaptability by quickly adjusting to changes in project requirements or schedules, ensuring deadlines were met without compromising audio quality.
• Established effective communication channels among production team members to avoid misunderstandings related to audio cues or requirements during shoots.
• Transformed video and audio recordings into digital formats for editing and archiving.
• Ensured clarity of sound by actively monitoring audio levels and making necessary adjustments in realtime.
• Created sound effects and foley for specific scenes.
• Double-checked recordings and suggested retakes as necessary.
• Contributed to the success of numerous productions by maintaining a well-organized and efficient work environment on set.
• Streamlined post-production workflows by organizing recorded tracks and creating detailed cue sheets for editors.
• Played a key role in the successful completion of numerous projects by consistently providing top-notch sound mixes that complemented visual elements and enhanced overall production value.
• Reduced background noise during live broadcasts by effectively utilizing noise reduction tools and techniques.
• Managed inventory of audio equipment, including maintenance schedules, upgrades, and replacements, ensuring optimal performance at all times.
• Provided guidance on microphone placement, resulting in optimal sound capture for a variety of recording situations.
• Mentored junior team members on best practices in sound mixing, fostering growth within the production team''s capabilities.
• Worked on set to maintain recording processes.
• Assisted in budget management by providing accurate estimates for required audio equipment rentals or purchases needed per project.
• Received positive feedback from clients for consistently delivering high-quality audio mixes that met or exceeded expectations.
• Enhanced audio quality by efficiently managing sound mixing equipment during live events and studio recordings.
• Stayed up-to-date on industry trends and advancements in technology, continuously improving skills as a Sound Mixer professional.
• Collaborated with directors and producers to achieve desired audio effects for various projects, resulting in high-quality productions.
• Coordinated with location scouts to evaluate potential recording sites for suitability regarding acoustics and ambient noise levels.
• Met with costume and set designers to place hidden microphones.
• Developed strong working relationships with team members, fostering a collaborative atmosphere conducive to achieving project goals.
• Troubleshot technical issues with sound equipment, minimizing downtime and ensuring smooth operations during critical moments.
• Operated and troubleshot sound systems for various events.
• Mixed and edited audio for live and recording events.
• Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
• Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
• Performed sound quality checks and front-of-house mixing to maintain company sound system.
• Prepared for recording sessions by selecting and setting up microphones.
• Prepared, packed and transported audio equipment for events and location shoots.
• Collaborated with artists, producers and engineers to create audio recordings.
• Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
• Improved overall audio experience by designing custom soundscapes tailored to specific project requirements.

• Trained, coached, and mentored new sales associates for maximum performance.
• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Increased sales and customer satisfaction through personalized servicing.
• Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
• Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
• Upsold warranties and complementary products to customers through persuasive marketing techniques.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Mentored junior team members, fostering professional growth and skill development.
• Optimized resource allocation, reducing overhead costs while maintaining project timelines.
• Accelerated time-to-market for new products by refining internal processes and optimizing collaboration among different departments.
• Facilitated communication between technical teams and non-technical stakeholders, bridging knowledge gaps effectively.
• Conducted comprehensive risk assessments to identify potential issues and develop mitigation strategies proactively.
• Oversaw budget planning and financial monitoring for multiple projects, ensuring cost-effectiveness throughout the process.
• Spearheaded efforts in research and development, identifying cutting-edge technologies that drove significant advancements within the company.
• Delivered presentations to executive management, providing clear insights into project progress and outcomes.
• Streamlined code reviews, promoting best practices in software development across the organization.
• Worked with camera operators and photography team to optimize equipment and effects choices.
• Prepared media stages for rehearsal, recording and live broadcasts.
• Monitored production operations for quality and compliance with standards.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Controlled remote broadcasts by operating equipment to manage feeds.
• Oversaw testing of equipment and components to check for defects.
• Collaborated with leadership staff to determine appropriate budgets.
• Coordinated camera shots, graphics and regulations compliance for productions.
• Assessed expected technical challenges and developed proactive solutions.
• Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
• Provided ongoing training and development for media staff.
• Designed print media for use in brochures and flyers.
• Converted PPT slides to appropriate layout for podcast and video broadcast.