Candice Malinao

• Assisted in client intake process, ensuring accurate data collection and documentation.
• Supported caseworkers in managing client files and maintaining confidentiality standards.
• Conducted research on community resources to enhance service delivery for clients.
• Collaborated with team members to streamline administrative processes and improve workflow efficiency.

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• Provided technical support for hardware and software issues, ensuring minimal downtime for users.
• Assisted in the implementation of new IT systems, enhancing operational efficiency across departments.
• Conducted regular system maintenance and updates, improving overall performance and security protocols.
• Collaborated with team to troubleshoot network connectivity problems, restoring service swiftly and effectively.
• Monitored helpdesk tickets, prioritizing urgent requests to maintain service level agreements.
• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.