Cashmier Couch
Summary
Highly organized and dependable customer service professional with proven experience in handling high-volume calls, resolving issues efficiently, and maintaining composure under pressure. Recognized for exceptional communication skills, attention to detail, and strong problem-solving abilities. Adept at multitasking, prioritizing critical tasks, and collaborating with team members to ensure timely and accurate responses. Reliable, adaptable, and committed to serving the public with professionalism, empathy, and accuracy in every interaction.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
Work History
Public Safety Telecommunicator Trainee
Mercer County
Trenton
01.2026 - Current
- Call Handling: Receive and screen emergency 9-1-1 and non-emergency calls, often dealing with distressed, injured, or angry individuals.
- Dispatching: Operate radio, telephone, and electronic communication equipment to dispatch appropriate emergency services (police, fire, EMS).
- Monitoring: Track the status, location, and safety of emergency personnel in the field.
- Information Gathering: Question callers efficiently to determine the severity and nature of the emergency.
- Documentation: Maintain accurate, detailed records of calls, messages, and actions taken.
- Training: Participate in mandated training programs to learn local, state, and federal protocols.
Lash Stylist
The Lash Lounge
03.2024 - 11.2025
- Enhanced client satisfaction by providing personalized lash extension services tailored to individual preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain positive relationships with clients.
- Promoted salon services through social media marketing efforts, attracting new clientele and increasing overall revenue.
- Mentored junior stylists, sharing knowledge of techniques and best practices to enhance their skillsets and improve overall salon performance.
Licensed Insurance Agent
NJM Insurance Group
01.2020 - 01.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Customer Service Representative
Integra LifeSciences
01.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Knipper Pharmaceutical
07.2018 - 12.2018
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
Receptionist
Assa Abloy Entrance Systems
01.2018 - 06.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
911 Officer -
NECI Emergency Communication Training
02.2026 - 02.2026
BLS CPR Certification
01.2026 - 02.2026
Licensed Cosmetologist - Cosmetology
Innovate Salon Academy
Ewing, NJHigh School Diploma -
Trenton Central High School - Main Campus
Trenton, NJSkills
- Customer service
- Database administration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
911 Officer -
NECI Emergency Communication Training
02.2026 - 02.2026
Public Safety Telecommunicator Trainee
Mercer County
01.2026 - Current
BLS CPR Certification
01.2026 - 02.2026
Lash Stylist
The Lash Lounge
03.2024 - 11.2025
Licensed Insurance Agent
NJM Insurance Group
01.2020 - 01.2023
Customer Service Representative
Integra LifeSciences
01.2019 - 12.2019
Customer Service Representative
Knipper Pharmaceutical
07.2018 - 12.2018
Receptionist
Assa Abloy Entrance Systems
01.2018 - 06.2018
Licensed Cosmetologist - Cosmetology
Innovate Salon Academy
High School Diploma -
Trenton Central High School - Main Campus