Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Maya Colon

Tampa,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
years of professional experience
1
Certificate

Work History

Conifer Health

Patient Engagement Representative
07.2023 - Current

Job overview

  • Enhanced patient engagement by implementing personalized communication strategies and tailored educational materials.
  • Collaborated with healthcare providers to develop patient-centered care plans, promoting better health outcomes.
  • Identified gaps in patient knowledge and provided targeted education, improving patients'' understanding of their conditions
  • Assessed patients '' needs and preferences, ensuring appropriate support services were offered for optimal health management.

McDonald's

Crew Member
07.2016 - 12.2017

Job overview

  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Burger King

Crew Member
01.2018 - 09.2018

Job overview

  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Garra Fish Spa

Pedicure Technician
10.2018 - 10.2019

Job overview

  • Enhanced client satisfaction by providing high-quality pedicure services and maintaining a clean work environment.
  • Increased repeat business through exceptional customer service and attention to detail during each pedicure session.
  • Performed thorough consultations with clients to assess their needs and preferences, ensuring customized pedicure experiences.
  • Maintained up-to-date knowledge of industry trends and techniques, consistently delivering modern and innovative pedicure services.
  • Prepared all necessary tools and equipment for each appointment, streamlining the process for optimal efficiency.

Simply Healthcare Plans Inc.

Customer Service Representative
12.2019 - 04.2021

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Discovery At Home

Certified Home Health Aide
10.2022 - 07.2023

Job overview

  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
  • Provided emotional support to patients during times of stress or illness, fostering resilience and mental wellbeing.
  • Transported patients to medical appointments as needed, ensuring timely access to necessary healthcare services.

Education

Hillsborough Community College
Tampa, FL

No Degree from Phlebotomy
05.2019

Leto High School
Tampa, FL

High School Diploma
06.2018

Skills

  • Microsoft PowerPoint
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Active Listening
  • Microsoft Excel
  • Microsoft Word
  • Team Development
  • Computer Proficiency
  • Conflict Resolution
  • Recordkeeping Strengths
  • Call Center Operations
  • Time Prioritization

Certification

  • Certified Home Health Aid , Discovery At Home

Timeline

Patient Engagement Representative

Conifer Health
07.2023 - Current

Certified Home Health Aide

Discovery At Home
10.2022 - 07.2023

Customer Service Representative

Simply Healthcare Plans Inc.
12.2019 - 04.2021

Pedicure Technician

Garra Fish Spa
10.2018 - 10.2019

Crew Member

Burger King
01.2018 - 09.2018

Crew Member

McDonald's
07.2016 - 12.2017

Hillsborough Community College

No Degree from Phlebotomy

Leto High School

High School Diploma

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Maya Colon