Maya D'Agostino
St. Petersburg,FL
Summary
Highly motivated and flexible individual with experience in customer service and retail, food service, and animal care, specifically feline and canine.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Always ready and excited to work with you!
Overview
4
4
years of professional experience
Work History
Kennel Technician /Front Desk Receptionist
Tyrone Veterinary Hospital
05.2023 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding and medication schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
Shift Leader
Twistee Treat USA
03.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Upheld high standards for food presentation, resulting in consistent quality across all available items.
Sales Associate
Journeys Shoe Store
01.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Hollins High School
4940 62nd St. N, St. Petersburg FL 3370905-2022
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling and Care monitoring expertise
- Cash handling
- Positive attitude
- POS system operation
- Team supervision
- Customer service
- Teamwork and collaboration
- Time management
- Store opening and closing
- Problem-solving skills
Timeline
Kennel Technician /Front Desk Receptionist
Tyrone Veterinary Hospital
05.2023 - Current
Shift Leader
Twistee Treat USA
03.2022 - 04.2023
Sales Associate
Journeys Shoe Store
01.2021 - 02.2022
High School Diploma -
Hollins High School
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