Maya Dixon
Wimauma,FL
Summary
Experienced and skillful Inbound and Outbound Customer Service Agent providing high quality service to callers. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
9
9
years of professional experience
Work History
Claims Representative
Conduent
, FL
03.2024 - Current
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Team Lead : Offline Customer Support
SPECTRUM
Riverview
11.2022 - 03.2024
- Facilitated training sessions for new employees on company policies and procedures.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Reviewed completed work to verify consistency, quality, and conformance.
Insurance Agent
Maximus
Riverview, Florida
11.2018 - 11.2022
- Verified patient insurance coverage and explained insurance billing procedures
- Processed insurance claims and handled insurance denials
- Provided timely, accurate, and personalized responses to customer inquiries, resulting in a significant decrease in call times
- Resolved customer complaints with empathy and understanding, resulting in a positive customer satisfaction rate
Customer Service Associate
Walmart
Wimauma, FL
02.2016 - 11.2018
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
Education
DIPLOMA -
SOUTH COUNTY CAREER CENTER
01.2017
Skills
- Health Care
- Customer Relationship Management
- Attention to Detail
- Active Listening Skills
- Administrative Operations
- Medical Records
Languages
English
Timeline
Claims Representative
Conduent
03.2024 - Current
Team Lead : Offline Customer Support
SPECTRUM
11.2022 - 03.2024
Insurance Agent
Maximus
11.2018 - 11.2022
Customer Service Associate
Walmart
02.2016 - 11.2018
DIPLOMA -
SOUTH COUNTY CAREER CENTER