Maya Franklin
Newark,NJ
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer service representative
EZ Pass
07.2024 - 11.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Detailed payment options and explained price, receipt and billing details to customers.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Warehouse Worker
Hello Fresh Warehouse
12.2021 - 03.2022
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
Bakery Assistant
Tonnie's Minis
02.2020 - 04.2020
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Medical Assistant/Receptionist
Prime Heart Cardiology
02.2019 - 05.2019
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Highland Regional High School
Blackwood, NJ06.2018
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Call center experience
- Administrative support
- Payment processing
Certification
ServSafe Food Handler certification 02/01/24
Timeline
Customer service representative
EZ Pass
07.2024 - 11.2024
Warehouse Worker
Hello Fresh Warehouse
12.2021 - 03.2022
Bakery Assistant
Tonnie's Minis
02.2020 - 04.2020
Medical Assistant/Receptionist
Prime Heart Cardiology
02.2019 - 05.2019
ServSafe Food Handler certification 02/01/24
High School Diploma -
Highland Regional High School
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