Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maya Gallagher

Houston,TX

Summary

Versatile Bar Manager seeking continuous growth and knowledge in Hospitality. Nine + years of experience in fast paced environments including Downtown San Antonio and currently NRG Stadium. Extensive knowledge in craft beer and classic cocktails. Capable of handling staff disputes, in addition to decompressing on floor issues.


Dedicated to creating an inviting and inclusive environment for both staff and guests.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bar Manager

Powder Keg LLC
Houston, Texas
09.2019 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

Server/Bartender

World Of Beer
Katy , Texas
03.2019 - 09.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.

Waitress/Floater

Empty Stomach Co
San Antonio, Texas
04.2017 - 04.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

Bachelor of Arts - Liberal Fine Arts

University of Texas At San Antonio
San Antonio
12.2018

Skills

  • Responsible Alcohol Service
  • Money Handling
  • Supply Ordering and Management
  • Revenue Forecasting
  • Cost Control
  • Shift Scheduling

Certification

TACB Certified - currently up to date

Timeline

Bar Manager

Powder Keg LLC
09.2019 - Current

Server/Bartender

World Of Beer
03.2019 - 09.2019

Waitress/Floater

Empty Stomach Co
04.2017 - 04.2018

Bachelor of Arts - Liberal Fine Arts

University of Texas At San Antonio

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Maya Gallagher