Maya Hadziselimovic
Dallas,TX
Summary
Dedicated professional seeking a dynamic and challenging work environment to make an impact on departmental and company success. Committed to becoming a valuable team member and to exceed expectations. With a strong dedication to continuous improvement and a passion for achieving results, I am eager to leverage my abilities to contribute to the growth and prosperity of the organization.
Overview
21
21
years of professional experience
Work History
Senior Credentialing Specialist
Backgroundchecks.com
Dallas, TX
08.2022 - Current
- Vetted new clients to ensure they are legal businesses and compliant.
- Conducted verifications on the primary Account Holder.
- Reviewed client provided documents required to complete business credentialing of the account.
- Scheduled Site Inspections for clients who needed access to employment verification product and MVR report product.
- Reviewed uploaded pictures of the office space to ensure they meet the requirements to pass the Site Inspection.
- Generated Site Inspection reports.
- Took incoming client calls and assisted with the credentialing process.
- Cleared flagged accounts of the suspicious activity due to increase in orders, credit card changes, billing address changes, and email changes.
- Maintained daily production report in Excell Spreadsheet.
Verification Researcher, II
GIS-HireRight
Dallas, TX
10.2007 - 08.2022
- Quickly and effectively researched and verified information provided by candidates on employment applications; employment and education history verifications, professional credentials verifications, and reference checks.
- Communicated with candidates in a professional manner to obtain additional information, clarification, or required documentation.
- Collaborated with other teams to ensure that customer expectations are met.
- Maintained the knowledge of all current reporting guidelines.
- Processed background checks according to guidelines and standards with accuracy.
Production Assistant
Countrywide Home Loans
Plano, TX
06.2006 - 10.2007
- Assisted new and existing customers over the telephone with pre-application process for a different type of home loans.
- Assigned created pre-applications to the appropriate mortgage professionals.
- Assisted with over-flow calls.
- Maintained daily report of created pre-applications and over-flow calls in Excell Spread Sheet.
Account Administrator
Compliance Depot
Plano, TX
03.2005 - 06.2006
- Created and developed training manuals.
- Processed W9 forms, business licenses, and certificates of insurance.
- Initiated criminal background searches for company compliance.
- Preformed customer support duties for incoming calls.
- Pre-screened all employee interviews.
Senior Verifier
Resident Data, Inc.
Dallas, TX
01.2004 - 03.2005
- Verified applicants employment and rental history information.
- Generated incomplete forms requesting missing information.
- Closed applications with final recommendations.
- Assisted with incoming calls from applicants and rental properties.
Education
High School Diploma -
Stratford Career Institute
Washington, DC07.2000
Skills
- Professional telephone demeanor
- Prioritization
- Time management
- Critical thinking
- Decision-making
- Strong problem solver
- Administrative support
- Account management
- Dedicated team player
- Documentation and recordkeeping
Timeline
Senior Credentialing Specialist
Backgroundchecks.com
08.2022 - Current
Verification Researcher, II
GIS-HireRight
10.2007 - 08.2022
Production Assistant
Countrywide Home Loans
06.2006 - 10.2007
Account Administrator
Compliance Depot
03.2005 - 06.2006
Senior Verifier
Resident Data, Inc.
01.2004 - 03.2005
High School Diploma -
Stratford Career Institute