Maya Hagan
Summary
Detail-oriented professional with strong communication, teamwork, and organizational skills. Experienced in fast-paced environments, handling high call volumes, and supporting team operations. Passionate about helping customers and maintaining a positive, efficient workspace.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Accelerated Home Healthcare
Las Vegas
01.2026 - 04.2026
- Managed appointment scheduling and coordinated patient visits with clinicians
- Maintained accurate electronic records with strong attention to detail
- Verified insurance information and handled administrative tasks with accuracy
- Answered high-volume phone calls and emails, providing clear and professional communication
- Responded promptly to inquiries from patients and healthcare professionals
Office Assistant
University of North Carolina at Chapel Hill
Chapel Hill
08.2023 - 05.2025
- Managed front-desk communications, including answering calls, directing inquiries, and preparing correspondence.
- Conducted research and compiled data to support departmental reports and ongoing administrative projects.
- Processed mail, packages, and payment information while maintaining confidentiality and accuracy.
- Responded effectively to crisis situations, implementing emergency management protocols when necessary.
- Supported housing staff during large-scale operations, such as resident move-ins and move-outs.
Legal Administrative Assistant
State Of Nevada
Las Vegas
05.2023 - 08.2024
- Rehired for Summer 2024 after completing the 2023 term.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Created spreadsheets to track case information and deadlines.
- Organized case files and maintained the law library.
Personal Shopper
Walmart
Las Vegas
06.2023 - 03.2024
- Provided personalized shopping services tailored to customers' preferences, sizes, and needs.
- Built and maintained relationships with repeat customers through attentive, high-quality service.
- Collaborated with team members to meet customer demands during peak shopping periods.
- Adhered to all safety and handling protocols for hazardous materials and perishable goods.
Insurance Intern
Citizen Choice Insurance
Las Vegas
05.2022 - 08.2022
- Managed and updated insurance policies and claims, ensuring accuracy in coverage, beneficiaries, and payment information.
- Communicated with insurance companies to verify policy details and payment benefits for clients.
- Maintained Excel databases to track sales figures across various insurance plans.
- Supported office operations by processing policy modifications, and ensuring timely documentation updates.
Hostess
Lazy Dog Restaurant & Bar
Las Vegas
02.2022 - 08.2022
- Demonstrated strong interpersonal and customer service skills in a fast-paced environment.
- Communicated effectively with servers and kitchen staff to maintain a smooth service flow.
- Managed reservations and table assignments using digital reservation software.
Pizzaolo / Ovensmith / Shift Lead
Blaze Pizza
Las Vegas
11.2020 - 02.2022
- Demonstrated reliability in role, leading to promotion within four months.
- Trained new staff and ensured operational accuracy.
- Managed inventory levels to maintain stock of ingredients and supplies.
Education
B.A. - Political Science and Journalism
University of North Carolina at Chapel Hill
Chapel Hill, NC05-2025
Skills
- Customer Service
- Communication (Verbal & Written)
- Phone Etiquette / Call Handling
- Time Management
- Organization
- Multitasking
- Attention to Detail
- Problem Solving
- Teamwork
- Reliability
Timeline
Administrative Assistant
Accelerated Home Healthcare
01.2026 - 04.2026
Office Assistant
University of North Carolina at Chapel Hill
08.2023 - 05.2025
Personal Shopper
Walmart
06.2023 - 03.2024
Legal Administrative Assistant
State Of Nevada
05.2023 - 08.2024
Insurance Intern
Citizen Choice Insurance
05.2022 - 08.2022
Hostess
Lazy Dog Restaurant & Bar
02.2022 - 08.2022
Pizzaolo / Ovensmith / Shift Lead
Blaze Pizza
11.2020 - 02.2022
B.A. - Political Science and Journalism
University of North Carolina at Chapel Hill