Summary
Overview
Work History
Education
Skills
Timeline
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Maya Hinz

Land O Lakes ,FL

Summary

Proven leader in fast-paced environments, exemplified during tenure at Smoothie King, where I elevated service standards and resolved customer issues effectively. Expert in inventory management and staff motivation, I boosted productivity and maintained high satisfaction levels. Skilled in conflict resolution and employee training, ensuring seamless operations and compliance.

Overview

2
2
years of professional experience

Work History

Shift Lead

Smoothie King
02.2023 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.

Education

Sunlake High School
Land O' Lakes, FL
05.2023

Skills

  • Production leadership
  • Productivity monitoring
  • Staff motivation
  • Relationship management
  • Shift leadership
  • Conflict management
  • Inventory management
  • Rules enforcement
  • Employee training

Timeline

Shift Lead

Smoothie King
02.2023 - Current

Sunlake High School

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Maya Hinz