Maya Holland
Cary,NC
Summary
Hard-working Front End Supervisor with nearly 10 years of experience working in retail facilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a hardworking and reliable Supervisor with strong ability in delegating tasks and inspiring associates. I am highly organized, proactive and punctual with team-oriented mentality. I am a motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I excel in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front End Supervisor
The Home Depot Inc
Cary, NC
10.2022 - Current
- Resolved customer complaints in a professional manner.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Processed credit card payments and counted back change and currency with accuracy.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Researched out-of-stock items to find additional inventory in other store locations.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Directed and supervised staff performance.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
Garden Supervisor
The Home Depot Inc
Cary, NC
01.2022 - 10.2022
- Delegated work to staff, setting priorities and goals.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Coordinated with suppliers to ensure timely delivery of materials for customer purchase.
- Watered plants and performed minor watering repair and adjustments.
- Answered customer questions regarding plant growing conditions and proper care.
- Provided guidance to workers regarding safe operation of tools and equipment.
- Delegated tasks to associate and followed up to ensure completion.
- Completed day-to-day duties accurately and efficiently.
Electrical/Plumbing Supervisor
The Home Depot Inc
Cary, NC
05.2021 - 01.2022
- Supervised staff and evaluated work performance.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish department goals.
- Cut and beveled piping using saws and threading machines.
- Recognized associates through rewards when completing tasks and effectively assisting customers with in home or on the job plumbing and electrical issues.
Freight Team Associate
The Home Depot Inc
Cary, NC
05.2017 - 05.2021
- Ensured compliance with all safety regulations in the warehouse environment.
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.
- Completed day-to-day duties accurately and efficiently.
- Prepared outgoing orders for shipment by wrapping packages securely and labeling correctly.
- Operated equipment such as pallet jacks, electric lifts in accordance with OSHA standards.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Unpacked boxes and stock using organizational guidelines.
- Transported pallets of inventory items using reach truck, pallet jack, and electric pallet jack observing safety rules in operating heavy equipment.
- Unloaded trucks using pacer/slip truck or other manual methods as needed.
Freight Team Member
Target
Cary, NC
05.2014 - 05.2017
- Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
- Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
- Assisted in training new team members.
- Transported pallets of inventory items using electric pallet jack, observing safety rules in operating heavy equipment.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Maintained cleanliness of work area and ensured proper disposal of waste materials.
- Ensured the accuracy of orders prior to their shipment.
- Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight to confirm deliveries met order specifications.
- Utilized hand-trucks, forklifts, pallet jacks, and other equipment for loading and unloading freight.
- Performed light administrative tasks such as filing paperwork or entering data into computer systems.
Education
High School Diploma -
North Rowan High School
Spencer, NC06.2011
Skills
- Shipment Inspection
- Freight Processing
- Forklift, Reach Truck, Electric Pallet Jack, Order Picker Certified
- Truck Loading and Unloading
- Pallet Jack Safety
- Warehouse Safety
- Handheld Scanners
- Package Labeling
- Able to Lift 50Lbs
Certification
- Licensed on Reach Truck, Order Picker, Electric Pallet Jack, Electric Ladder, WAV.
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Front End Supervisor
The Home Depot Inc
10.2022 - Current
Garden Supervisor
The Home Depot Inc
01.2022 - 10.2022
Electrical/Plumbing Supervisor
The Home Depot Inc
05.2021 - 01.2022
Freight Team Associate
The Home Depot Inc
05.2017 - 05.2021
Freight Team Member
Target
05.2014 - 05.2017
High School Diploma -
North Rowan High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Jalen StantonJalen Stanton
Customer Service Associate at The Home Depot IncCustomer Service Associate at The Home Depot Inc
Biniam TsegaiBiniam Tsegai
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Haley SmithHaley Smith
GWA - Replenishment at The Home Depot IncGWA - Replenishment at The Home Depot Inc
Dana GilesDana Giles
Service Technician at United Site ServicesService Technician at United Site Services