Maya Houston
Tampa,FLORIDA
Summary
Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in bartedning role.
Overview
4
4
years of professional experience
Work History
Bartender
Top Golf
05.2024 - Current
- Served high customer volumes during events and weekend nights.
- Managed cash handling duties responsibly, ensuring accurate accounting while cashing customers out.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Registered Behavior Technician
Tampa Kids Therapy
05.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Bartender/Server
World of Beer
01.2022 - 05.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Counsoler
LA Fitness
05.2021 - 06.2022
- Collaborated with marketing team to create targeted promotional materials for prospective clients.
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Served customers with knowledgeable, friendly support at every stage of the sale process.
Education
Associate of Science - Health Sciences
Florida Atlantic University
Boca Raton, FL05-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Cash register operation
- Hospitality service expertise
Timeline
Bartender
Top Golf
05.2024 - Current
Registered Behavior Technician
Tampa Kids Therapy
05.2024 - Current
Bartender/Server
World of Beer
01.2022 - 05.2024
Sales Counsoler
LA Fitness
05.2021 - 06.2022
Associate of Science - Health Sciences
Florida Atlantic University
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