Maya Howard-Ross
Chelsea,MI
Summary
Results-driven professional with extensive experience in restaurant management. Skilled in problem resolution, training, and effective communication. Committed to fostering a positive work environment and driving team performance to enhance customer experiences.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
HopCat Ann Arbor
07.2024 - Current
- Managed daily operations to enhance customer satisfaction and streamline service delivery.
- Developed staff training programs to improve performance and operational efficiency.
- Implemented inventory management systems ensuring optimal stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic decisions for menu optimization.
- Coordinated marketing initiatives to increase brand awareness and drive foot traffic.
- Fostered a positive work environment through team-building activities and effective communication.
Beer Program Manager
Hopcat
08.2022 - 07.2024
- Responsible for purchasing all beer, liquor, and canned cocktails for the restaurant.
- Kept up communications with all current beer representatives, and distributors, and created new connections with new breweries.
- Responsible for tapping all beers and upkeep of the bar, liquor room, and keg room.
Shift Lead
Hopcat
12.2021 - 08.2022
- Served bar and restaurant patrons food and drinks, while maintaining a safe and fun atmosphere for customers.
- Kept bar and restaurant clean, safe, and well-stocked.
- Resolved customer complaints promptly, maintaining high satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Server/Bartender
Session Room
05.2019 - 12.2021
- Managed multiple tables effectively, ensuring timely service and attention to detail.
- Collaborated with kitchen staff to ensure accurate order fulfillment and prompt delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Field Intern
Detroit Justice Center
09.2020 - 05.2021
- Viewed Michigan State legislative sessions and provided summaries of important talking points.
- Researched current Divest/Invest literature and conducted a literature review.
- Developed educational materials for community workshops on legal rights.
- Collaborated with community partners to enhance outreach programs and services.
Field Intern
University of Michigan
01.2020 - 05.2020
- Conducted literature reviews surrounding educational programs for criminal justice- involved juveniles.
- Worked closely with researchers in the Treatment, Innovation, and Dissemination Lab
- Reviewed research study protocols and proper reporting to the IRB.
- Assisted with data entry and data analysis
Undergraduate Learning Assistant
Michigan State Universtiy
08.2018 - 12.2018
- Provided administrative support to professor in ISS 210 by grading assignments and attending all class periods.
- Interacted with students to provide information on classwork and expectations.
- Coordinated communication between students and faculty regarding academic concerns.
- Evaluated student progress, identifying areas for additional support and resources.
Administrative Assistant
MSU Safe Place
09.2017 - 05.2018
- Supported organizational needs by completing various tasks, helping to plan events, picking up donations, and promoting the organization's mission with representations at campus information sessions.
- Managed confidential documentation and communication, maintaining high standards of privacy and security.
Education
Associate of Arts - Social Work
University of Michigan
Ann Arbor, MI 09.2019 - 05.2021
Master of Arts - Sociology
Michigan State University
East Lansing, MI 09.2019 - 05.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Team leadership
Timeline
General Manager
HopCat Ann Arbor
07.2024 - Current
Beer Program Manager
Hopcat
08.2022 - 07.2024
Shift Lead
Hopcat
12.2021 - 08.2022
Field Intern
Detroit Justice Center
09.2020 - 05.2021
Field Intern
University of Michigan
01.2020 - 05.2020
Associate of Arts - Social Work
University of Michigan
09.2019 - 05.2021
Master of Arts - Sociology
Michigan State University
09.2019 - 05.2021
Server/Bartender
Session Room
05.2019 - 12.2021
Undergraduate Learning Assistant
Michigan State Universtiy
08.2018 - 12.2018
Administrative Assistant
MSU Safe Place
09.2017 - 05.2018