Maya Humphrey
Starkville,MS
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
H.E.R Power Electrical Services LLC
Ashburn, Virginia
10.2024 - Current
- Assisted customers by answering inquiries and providing product information.
- Handled customer complaints with empathy and effective problem-solving techniques.
- Maintained a clean and organized workspace to enhance customer experience.
- Collaborated with team members to ensure excellent service delivery.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
Fulfillment Center Associate
Amazon
Sterling, Virginia
05.2024 - 09.2025
- Operated warehouse equipment to efficiently move and organize inventory.
- Packed and labeled products accurately for shipment to customers.
- Maintained clean and organized work areas to ensure safety and compliance.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Inspected items for damages prior to shipment.
- Received, sorted and processed incoming orders in a timely manner.
- Followed safety protocols to prevent accidents and injuries in the workplace.
- Communicated effectively with team members about tasks assigned.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Collaborated with team members to meet daily fulfillment targets.
Team Member
Lennys Grill & Subs
Memphis, Tennessee
12.2023 - 04.2024
- Maintained cleanliness and organization of food preparation areas.
- Greeted customers and took orders at the counter.
- Stocked shelves with supplies and ingredients as needed.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Built and maintained working relationships with peers and upper management.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to achieve daily goals.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS 08.2023 - 08.2025
Herndon High School
Herndon, VASkills
- Customer service
- Effective communication
- Team collaboration
- Time management
- Inventory management
- Conflict resolution
- Positive and professional
- Punctuality and reliability
Timeline
Customer Service Representative
H.E.R Power Electrical Services LLC
10.2024 - Current
Fulfillment Center Associate
Amazon
05.2024 - 09.2025
Team Member
Lennys Grill & Subs
12.2023 - 04.2024
Bachelor of Science - Psychology
Mississippi State University
08.2023 - 08.2025
Herndon High School