Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Jack

Windermere,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Administrative Assistant in Code Enforcement

City Of Orlando
09.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed over 50 calls per day.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Skilled at working independently and collaboratively in team environment.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Offered assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Office Assistant in Permitting

City Of Orlando
12.2020 - 08.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Administrative Assistant to Commissioner Stuart

City Of Orlando
06.2019 - 12.2020
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Responded to constituent concerns.
  • Assisted with planning and coordinating events, and community meetings.
  • Coordinated volunteers and staff for parades and events.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrative Assistant to Commissioner Ings

City Of Orlando
12.2018 - 03.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors..
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted with planning and coordinating of events, and community meetings.
  • Coordinated volunteers and staff for parades and events;-Prepare expense reports; Allocate monthly expenditures
  • Prepare Council Agenda notebook-Respond to constituent concerns
  • Prepare presentation materials, and talking points for meetings and events.
  • Prepare Resolutions and Proclamations
  • Accompany or represent Commissioner at meetings, and events;
  • Social media (created and published content)

Education

Bachelor of Arts - Broadcast Journalism

Florida Memorial University
Miami Gardens, FL
05.2018

Skills

  • Goal Oriented
  • Typing Speed 60 WPM
  • Proficient in Microsoft Office
  • Detailed Meeting Minutes
  • Ambitious
  • Multi-Line Phone Systems
  • Clerical Experience
  • Grammar
  • Time Management
  • Customer Service
  • Self Starter
  • Team Bonding

Timeline

Administrative Assistant in Code Enforcement

City Of Orlando
09.2022 - Current

Office Assistant in Permitting

City Of Orlando
12.2020 - 08.2021

Administrative Assistant to Commissioner Stuart

City Of Orlando
06.2019 - 12.2020

Administrative Assistant to Commissioner Ings

City Of Orlando
12.2018 - 03.2019

Bachelor of Arts - Broadcast Journalism

Florida Memorial University

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Maya Jack