Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
ADDITIONAL INFORMATION
Timeline
Generic

MAYA JUAREZ-PENA

Phoenix,AZ

Summary

Detail-oriented and empathetic professional with over 8 years of diverse experience in customer service, administrative support, social media management, and barista roles. Proven ability to thrive independently and collaboratively in various environments, ensuring seamless operations and exceptional client experiences. Recognized for strong communication skills and meticulous attention to detail, coupled with a genuine passion for leveraging digital tools to assist clients effectively. Committed to fostering positive relationships and enhancing service delivery through innovative solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

From Her Eyes
11.2018 - Current
  • Designed and scheduled posts for Instagram, Facebook, Patreon and Pinterest to increase visibility.
  • Created brand-aligned bonds with clients and customers.
  • Monitored analytics to assess engagement and optimize posting social media strategies.
  • Creating unique pieces of art

Alliance Residential
02.2016 - 11.2018
  • Managed and maintained client relationships, ensuring consistent and professional communication across email and phone.
  • Audited and corrected customer records for accuracy using spreadsheets and CRM tools.
  • Supported a smooth client experience by maintaining high customer care standards.

Tespresa
03.2021 - 06.2022
  • Prepared and served a variety of espresso-based drinks, teas, and specialty beverages with speed and accuracy in a high-volume environment
  • Delivered excellent customer service by engaging with guests, answering questions, and ensuring satisfaction with every order
  • Maintained cleanliness and organization of workstations, dining area, and equipment in compliance with health and safety regulations

Starbucks- Barnes & Nobel
04.2017 - 11.2018
  • Prepared and served a variety of espresso-based drinks, teas, and specialty beverages with speed and accuracy in a high-volume environment
  • Delivered excellent customer service by engaging with guests, answering questions, and ensuring satisfaction with every order
  • Maintained cleanliness and organization of workstations, dining area, and equipment in compliance with health and safety regulations

Leasing Consultant

Olive Tree Apartments
02.2015 - 11.2017
  • Facilitated property viewings and guided prospective tenants through leasing process
  • Developed marketing strategies to enhance property visibility and attract potential tenants
  • Managed tenant inquiries, resolving concerns promptly to maintain high satisfaction levels
  • Conducted market analysis to ensure competitive pricing and optimize occupancy rates

Assistant

Young Rembrandts Franchise
04.2011 - 11.2015
  • Coordinated schedules and meetings for teachers and management, ensuring efficient use of time and resources.
  • Managed communications across teachers and schools fostering collaboration and timely information sharing.
  • Assisted in project planning and execution, contributing to streamlined processes and improved outcomes.
  • Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.

Education

Bachelor of Arts - Cultural Anthropology

Arizona State University
05.2018

Skills

  • Customer Service
  • Content creation
  • Communication
  • Cash Handling
  • Account management
  • Artist
  • Attention to detail
  • Time management
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude

Accomplishments

  • Achieved certificate in Social Media Marketing.

Certification

Food handlers, digital marketing.

ADDITIONAL INFORMATION

Spanish
Full Professional
French
Limited Working

Timeline

Tespresa
03.2021 - 06.2022

From Her Eyes
11.2018 - Current

Starbucks- Barnes & Nobel
04.2017 - 11.2018

Alliance Residential
02.2016 - 11.2018

Leasing Consultant

Olive Tree Apartments
02.2015 - 11.2017

Assistant

Young Rembrandts Franchise
04.2011 - 11.2015

Bachelor of Arts - Cultural Anthropology

Arizona State University

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MAYA JUAREZ-PENA