Maya Loosli
Tampa,FL
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
8
8
years of professional experience
Work History
Executive Director of Marketing
Chick-fil-A TNC
Tampa, FL
01.2025 - Current
- Developed strategic initiatives to enhance customer engagement and satisfaction for 3 Chick-fil-A locations with yearly sales of: 3.2M, 13M, and 6M
- Planned and hosted Monthly events to increase guest engagement and reach sales increase goals.
- Implemented performance metrics to monitor and drive event productivity across multiple shifts. Create and update live spreadsheets to engage each stores' leadership team to be informed and aware of strategy and budget outcome.
- Initiate, create, and execute a full marketing calendar including school fundraisers, store events, app promotions, social media, and community partnerships.
- Be contact for all local preschools and school aged schools. clubs, and sports team. Constant communication, monthly newsletters, and in person connections. Over 50 schools in partnership with. Increased Fundraiser sales by 113% in 2025.
- Managed budget allocations for resources, ensuring alignment with organizational goals and objectives.
- Worked closely with organizational leadership and director team to guide operational strategy.
- Created partnerships for concessions and resale in the community. Harvested connections with non profit organizations to raise awareness for the cause and drive in sales. Partnered with local companies to cross-promote and give a new experience for our guests.
- Set goals to strategize inflow of sales and transaction count while increasing app awareness and usage. Use of strategic promotions to pin point necessary audience for the growth we are directed towards.
Multi Unit- Executive Director of Operations
Chick-fil-A TNC
Tampa, FL
01.2021 - 2025
- Led operational strategy initiatives to optimize efficiency and performance across multiple locations. Was solely responsible to monitor success of the operations day to day, to implement or repair systems and in turn train those systems.
- Directed cross-functional teams to implement process improvements, enhancing service delivery and customer satisfaction.
- Developed comprehensive training programs for staff, fostering skill development and improving team productivity.
- Role was to form to the needs of the business to ensure operational excellence. This included day to day support of operations, filling key roles to sustain business, creating systems to fill gaps, training in team member trades to fit the business needs.
- Implemented technology solutions to streamline operations, resulting in improved workflow and reduced turnaround times.
- Cultivated relationships with Director team and Operator, enhancing collaboration and support for operational objectives.
- Mentored emerging leaders within the organization, promoting a culture of continuous improvement and professional growth. Held growth camps and trained in leadership meeting settings.
- Optimized facility layouts for maximum efficiency, improving workflow and decreasing overhead expenses related to wasted space or resources. Oversaw the maintenance and repair of all machinery and structure.
- Communicated closely with Corporate systems to solve facility concerns, repairs, and questions. Efficient with Chick-fil-A Help center and all the requirements of facilities.
- Drove employee engagement initiatives aimed at increasing retention rates among top performers within the organization.
Store Director- General Manager
Chick-fil-A TNC
Tampa, FL
09.2018 - 2021
- Led daily operations to ensure exceptional customer service and efficient workflow. Monitoring guest response surveys, food cost, and labor spending goals day to day.
- Led a leadership team to drive goal achievement and oversee business performance. Mentored team members to cultivate leadership capabilities and conducted training workshops.
- Developed and implemented training programs for team members to enhance performance and engagement.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly. Increased overall sales from $1.5M to $3M with emphasis on safe and quality food and overall operational excellence.
- Fostered a positive work environment by promoting teamwork and collaboration among staff.
Education
Associate of Science - Business Administration
St. Petersburg College
Clearwater, FL05-2024
Certification -
John Maxwell Leadership Certificate
Tampa, FL01-2025
Bachelor of Science - Business Organizational Leadership And Management
St. Petersburg College
Clearwater, FL12-2027
Skills
- Community engagement
- Strategic planning
- Project management
- Budgeting and financial management
- Relationship building
- Innovation and creativity
- Compliance and regulations
- Consulting
- Vendor relations
Accomplishments
- Overhauled the marketing for organization of 3 restaurant locations and rolled out new programs that resulted in an 113% boost in overall sales.
- Partnered with and contracted concession deals with local baseball teams and hockey arenas that resulted in $5k of sales.
- Successfully partnered with 50+ schools in the community to drive in sales as well as support fundraising efforts leading to $22k funds donated back into our community.
- Built a team at my first location to serve guests with excellence and high quality food that sustained increases of overall sales from 1.5M to 3M.
Timeline
Executive Director of Marketing
Chick-fil-A TNC
01.2025 - Current
Multi Unit- Executive Director of Operations
Chick-fil-A TNC
01.2021 - 2025
Store Director- General Manager
Chick-fil-A TNC
09.2018 - 2021
Associate of Science - Business Administration
St. Petersburg College
Certification -
John Maxwell Leadership Certificate
Bachelor of Science - Business Organizational Leadership And Management
St. Petersburg College