Maya Moncrieff

Shift Lead Manager

Tacolicious, San Francisco
January, 2021 – Present

• Leadership: Supervised a team of thirteen employees, fostering a collaborative environment to achieve operational goals and enhance team performance.
• Operational Management: Managed daily operations, including inventory control, quality assurance, and managing shift operations.
• Customer Service Excellence: Ensured high standards of customer service by addressing guest inquiries and resolving issues promptly
• Training and Development: Conducted training sessions for new hires, enhancing team skills and knowledge of products and services.

Server

• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Cultivated warm relationships with regular customers.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender

• Served high customer volumes during special events, nights, and weekends.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

• Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
• Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
• Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.

• Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
• Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
• Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.