MAYA NICHOLS
Perry,GA
Summary
Detail-oriented supply chain professional with extensive experience in distribution and warehouse operations. Proven track record in order handling, inventory tracking, and ensuring documentation accuracy. Skilled in utilizing WMS tools and maintaining organized stock locations to enhance workflow efficiency. Recognized for reliability and strong attention to detail in supporting logistics teams and internal customers.
Overview
5
5
years of professional experience
Work History
Logistics Customer Service Representative
Cognizant
Unadilla, GA
11.2025 - Current
- Manage customer orders by creating, editing, allocating, and submitting them to ensure accuracy and timely processing.
- Coordinate and maintain carrier appointments using Lineage Link, including ad-hoc and exception requests.
- Serve as the primary contact for inquiries related to orders, appointments, and load status.
- Generate customer invoices and support month-end reconciliation, resolving billing discrepancies.
- Submit and track claims, OS&D issues, credit memos, and accessory billing charges.
- Ensure billing and documentation accuracy, including Bills of Lading and proof of delivery.
- Generate customer reports and maintain data in WMS and reporting systems.
- Support KPI and scorecard reporting aligned with client expectations.
PRO Xtra Messaging Customer Service Representative
The Home Depot
Remote, GA
01.2023 - Current
- Coordinate with vendors, stores, and logistics partners to ensure accurate and timely order shipments.
- Manage high-volume workflows while maintaining quality and responsiveness.
- Take ownership of issue resolution, track root causes, and collaborate with internal teams.
- Maintain detailed records and contribute to continuous process improvement.
Supply Chain Intern
Tractor Supply Distribution Center
Macon, GA
05.2025 - 08.2025
- Assisted in planning workloads, tracking order accuracy, and monitoring outbound performance.
- Collaborated with supervisors to identify process improvements and enhance communication.
- Contributed to root-cause discussions to improve workflow efficiency and safety.
- Gained hands-on experience in warehouse coordination and performance reporting.
Call Center Specialist
Walgreens
Remote, GA
10.2022 - 01.2023
- Managed service and order-status inquiries while maintaining HIPAA compliance.
- Resolved shipment and account discrepancies in collaboration with internal teams.
- Delivered clear communication and consistent follow-through to reduce repeat inquiries.
Screener
Houston Healthcare
Perry, GA
09.2020 - 10.2022
- Conducted patient and visitor screenings to ensure compliance with health and safety protocols.
- Communicated procedures clearly and maintained accurate records.
- Supported a high-volume, front-line environment with professionalism and attention to detail.
Education
Bachelor of Applied Science - Supply Chain Management & Logistics
Georgia Military College
Warner Robins, GA10-2025
Associate of Applied Science - Logistics Management
Central Georgia Technical College
Warner Robins, GA05.2023
Purchasing Technician Certificate -
Central Georgia Technical College
Warner Robins, GA05.2022
Diploma -
Tift County High School
Tifton, GA05.2015
Skills
- Order management and logistics coordination
- Customer relationship management
- Warehouse management systems
- Carrier appointment scheduling
- Billing and invoicing
- Documentation and compliance
- Data entry and reporting
- KPI support and scorecard analysis
- Process improvement strategies
- Root cause analysis techniques
- Cross-functional collaboration
- Time management skills
- Attention to detail
- Effective communication
- Problem resolution strategies
- Power BI proficiency
- Work planning and organization
Timeline
Logistics Customer Service Representative
Cognizant
11.2025 - Current
Supply Chain Intern
Tractor Supply Distribution Center
05.2025 - 08.2025
PRO Xtra Messaging Customer Service Representative
The Home Depot
01.2023 - Current
Call Center Specialist
Walgreens
10.2022 - 01.2023
Screener
Houston Healthcare
09.2020 - 10.2022
Bachelor of Applied Science - Supply Chain Management & Logistics
Georgia Military College
Associate of Applied Science - Logistics Management
Central Georgia Technical College
Purchasing Technician Certificate -
Central Georgia Technical College
Diploma -
Tift County High School