Yessica Hernandez De La Cruz

• Enter customer orders into software systems accurately and on time.
• Answer calls and emails from clients, drivers and dispatchers.
• Give clients regular updates on where their shipments are and when they will arrive.
• Listen to customer complaints and offer helpful solutions.
• Provided clients with regular updates on shipment status and estimated arrival times to enhance communication.
• Manage product returns and exchanges.
• Resolved delivery delays by coordinating with logistics teams to identify issues, lost items, or damaged freight issues.
• Addressed customer complaints and offered effective solutions to improve overall service experience.
• Processed product returns by evaluating customer requests and verifying items received. and exchanges.

• Processing and Packing orders.
• Restocked shelves with inventory to ensure availability for customers.
• Processed incoming orders efficiently to ensure accurate order fulfillment.
• Marking and labeling stock
• Following safety standards
• Addressed problems by analyzing situations and proposing actionable solutions.
• Applied technical knowledge to support quality control processes and procedures.
• Completed training sessions to deepen understanding of quality control methodologies and tools.
• Performed visual inspections and non-destructive tests where appropriate.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
• Collaborated with production staff to establish and meet quality standards.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Completed precise measurements using special tools.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Reduced product rejection rates by collaborating with production to address quality issues proactively.
• Conducted regular audits to ensure compliance with industry regulations and company policies, supporting continued certification and credibility in the market.
• Resolved customer complaints regarding product quality by collaborating closely with manufacturing teams.
• Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

• Assisted clients with activities of daily living to enhance comfort and independence.
• Administered meals to clients
• Grooming, bathing, dressing, routine hair and skin
• Feeding
• Assisted clients with toileting needs
• Transferring to bed to chair, vice versa
• Toileting
• Assist with General Household
• Performed cleaning duties in household, laundry, shopping.

• Assisting with Activities of Daily living
• Provided assistance with feeding clients during mealtime
• Preparing meals
• Transferring to bed to chair, vice versa
• Assisted individuals with toileting needs to maintain dignity and hygiene
• Facilitated personal care routines to promote hygiene and comfort
• Assisted clients with grooming, bathing, dressing, and routine hair and skin care
• Provided assistance with general household tasks to ensure a clean environment
• Cleaning, laundry, shopping.

• Graduation February 2016
• GPA: 3.16 GPA

Graduated June 2014