Maya OGrady
Pullman,WA
Summary
Reliable business professional with experience in project management, human resources and guest relations. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Vice President of Recruitment Information
Alpha Chi Omega
12.2022 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Recruited and managed employees to maximize productivity while training staff on best practices and protocols, clarified roles, responsibilities, and expectations of staff.
- Collaborated with other vice presidents to develop strategic initiatives and long-term goals.
- Provided human resources and analytical teams for the organization.
Staffing Manager
Aerie By American Eagle
10.2020 - 05.2021
- Performed sourcing, interviewing, negotiations, and hiring.
- Reviewed applications and resumes to support hiring activities, developed marketing strategies to generate leads.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Completed staffing schedule weekly.
- Actively increased data such as conversion, units per transaction, and price per transaction by more than 10%.
Cashier Team Lead
Aerie By American Eagle
09.2020 - 10.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns, received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
Brand Ambassador
Aerie By American Eagle
02.2020 - 09.2020
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
Receptionist
Beauty Lounge Denver
08.2018 - 08.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Restock supplies and place purchase orders.
- Resolved customer complaints.
Stylist
Franchesca's
12.2019 - 02.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs.
- Build personal customer relationships to encourage returning to store.
Social Media Manager
Beauty Refined Co
09.2018 - 10.2019
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as graphics, promotional materials, and advertisements for social media.
- Managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Education
Bachelor of Arts - Hospitality Business Management
Washington State University
Pullman, WA05.2024
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05.2020
Skills
- Policy and Procedure Development
- Guest Relations
- Operational Analysis
- Team Engagement
- Conflict Resolution
- Operational Systems Monitoring
- Creative Solutions
Additional Information
- Honors and Awards , National Honor Society 2018-present Spanish Honor Society 2018-present Leadership Opportunities Spanish National Honor Society Leadership Role 2019-2020
Timeline
Vice President of Recruitment Information
Alpha Chi Omega
12.2022 - Current
Staffing Manager
Aerie By American Eagle
10.2020 - 05.2021
Cashier Team Lead
Aerie By American Eagle
09.2020 - 10.2020
Brand Ambassador
Aerie By American Eagle
02.2020 - 09.2020
Stylist
Franchesca's
12.2019 - 02.2020
Social Media Manager
Beauty Refined Co
09.2018 - 10.2019
Receptionist
Beauty Lounge Denver
08.2018 - 08.2020
Bachelor of Arts - Hospitality Business Management
Washington State University
High School Diploma -
Mountain Vista High School