MAYA PEREZ
San Antonio,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident/Patient Service Representative
Blue Skies of Texas West
San Antonio, TX
02.2024 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Transported residents within the facility as needed.
Assistant Supervisor of Guest Services
Sea World San Antonio
San Antonio, TX
06.2021 - 02.2024
- Coordinated daily activities and supervised staff to ensure efficiency.
- Resolved customer complaints promptly and effectively.
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
- Ensured safety regulations were followed at all times by employees.
- Trained new staff members on company policies, procedures and job expectations.
- Reviewed customer feedback surveys to identify areas needing improvement.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
Guest Arrival Ambassador
Sea World San Antonio
San Antonio, TX
02.2020 - 06.2021
- Greeted guests upon arrival and provided a warm welcome.
- Offered assistance with reservations and special requests when needed.
- Managed multiple incoming calls from potential customers seeking accommodations or information about available services.
- Resolved any customer complaints or issues in a timely manner.
- Provided excellent customer service by anticipating needs of guests before they arose.
Sales Associate
Kohls Department Store
San Antonio, TX
09.2016 - 02.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Harmony Science Academy
San Antonio, TX05-2016
Skills
- Patient interviewing skills
- Patient Care
- Toileting assistance
- Vital signs monitoring
- Maintaining confidentiality
- Compassionate communication
- Feeding Assistance
- Infection control procedures
- Transporting patients
- Patient Lifting
- Mobility Assistance
- Assisting with personal grooming
- Safety Precautions
- Helping with medication
- Calm and level-headed under duress
- HIPAA Compliance
- Documentation expert
Certification
CPR CERTIFICATION IN PROCESS
Timeline
Resident/Patient Service Representative
Blue Skies of Texas West
02.2024 - Current
Assistant Supervisor of Guest Services
Sea World San Antonio
06.2021 - 02.2024
Guest Arrival Ambassador
Sea World San Antonio
02.2020 - 06.2021
Sales Associate
Kohls Department Store
09.2016 - 02.2020
High School Diploma -
Harmony Science Academy