Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maya Polk

Intake Coordinator
Lafayette,LA

Summary

Strong work ethic and empathetic communication skills. Proven track record in maintaining compliance and accuracy in data entry while enhancing client satisfaction through compassionate support. Proficient in Microsoft Excel, demonstrating critical thinking and problem-solving abilities in high-pressure situations.


Overview

11
11
years of professional experience
1
1
Certification
1
1
Language

Work History

Intake Specialist

Laborde Earles Law Firm
Lafayette , LA
06.2021 - Current
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Offered compassionate and attentive guidance to clients during crisis situations.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Caretaker

Ageless Healthcare
10.2014 - Current
  • Developed strong relationships with clients and families, fostering trust and open communication.
  • Improved client satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Maintained accurate records of activities, incidents, and client information for regulatory compliance.
  • Remained alert to problems or health issues of clients and competently responded.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Enhanced clients quality of life by organizing weekly social activities and outings.

Rental Agent

Sterling
03.2020 - 06.2021
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.

Rental Agent

Enterprise Rent-A-Car
08.2018 - 03.2020
  • Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
  • Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.

Education

High School Diploma -

Comeaux High School
Lafayette, LA
05.2001 -

Skills

  • Empathetic communication

  • Strong work ethic

  • Certified in CPR

  • Paperwork processing

  • Computer proficiency

  • Microsoft Excel

  • Critical thinking

  • Active listening

  • Problem-solving

  • Post-interaction follow-up

  • Efficient data input

  • Empathetic communication

Certification

CDL A

Timeline

CDL A

12-2024

Intake Specialist

Laborde Earles Law Firm
06.2021 - Current

Rental Agent

Sterling
03.2020 - 06.2021

Rental Agent

Enterprise Rent-A-Car
08.2018 - 03.2020

Caretaker

Ageless Healthcare
10.2014 - Current

High School Diploma -

Comeaux High School
05.2001 -

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