Maya Prokopowicz
Ladera Ranch,CA
Summary
Detail-oriented and highly motivated professional with a strong foundation in business analytics, accounting, and management principles. Demonstrated ability to enhance customer satisfaction and drive sales through effective communication, conflict resolution, and teamwork. Equipped with practical knowledge from coursework in predictive analytics, database systems, and international management. Ready to apply analytical and problem-solving skills to contribute effectively in dynamic business environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Wyld Child
08.2023 - 07.2024
- Resolved conflicts promptly, achieving 100% customer satisfaction and drove sales through effective influence.
- Cultivated strong customer relationships by warmly greeting and engaging with new and returning patrons, enhancing loyalty and delivering exceptional service.
- Maintained a clean environment, ensuring compliance to quality assurance standards and protocols.
Student Employee
Albertsons Library
01.2022 - 05.2022
- Managed the circulation desk efficiently, ensuring smooth operations and maintaining an organized environment for library patrons.
- Assisted students, faculty, staff, and community users in locating information and resources, providing excellent customer service and enhancing user satisfaction.
Retail Associate
Abercrombie and Fitch
10.2019 - 12.2020
- Established high customer service standards and managed retail inventory to enhance the customer experience and achieve sales goals in a dynamic environment.
- Collaborated with the marketing team to update advertisements and redesign the store to attract more customers.
- Accurately handled POS transactions, including credit, cash, exchanges, returns and refunds to ensure proper cash flow transactions.
Apparel Associate
Target
09.2018 - 02.2019
- Assisted customers in finding products, providing high-quality service while upholding brand standards to ensure satisfaction.
- Informed customers about sales, promotions, and loyalty programs.
- Created effective merchandise displays, managed cash transactions, and delivered excellent service through teamwork and communication.
Education
BBA - Minor in Accountancy
Boise State University
Boise, ID05.2024
Polytechnic University of Valencia
Valencia, Spain12.2022
Skills
- Strong communicator
- Problem solver
- Efficient time manager
- Organized
- Team player
- Flexible
- Adaptive
- Collaborative
Certification
Certificate in Business Analytics, Boise State University - May 2024
Coursework
- Predictive Analytics: Proficient in using statistical methods and tools to predict outcomes and trends.
- Database Systems: Knowledgeable in database management, SQL, and data organization.
- Accounting Information Systems: Understanding of the integration of accounting practices with information technology.
- Business Analytics: Skilled in analyzing business data to inform decision-making processes.
- Cost Accounting: Experience in analyzing and managing costs to improve profitability.
- Managerial Problem Solving: Strong ability to identify problems, analyze alternatives, and implement solutions.
- Microsoft Office Suite: Proficient in Excel, Word, PowerPoint, and Outlook.
Timeline
Cashier
Wyld Child
08.2023 - 07.2024
Student Employee
Albertsons Library
01.2022 - 05.2022
Retail Associate
Abercrombie and Fitch
10.2019 - 12.2020
Apparel Associate
Target
09.2018 - 02.2019
BBA - Minor in Accountancy
Boise State University
Polytechnic University of Valencia
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