Maya Pujols Garcia
Hollywood,FL
Summary
Customer-focused hospitality professional transitioning into sales, bringing strong relationship-building, communication, and problem-solving skills. Adept at managing high-pressure environments, leading teams, and driving customer satisfaction. Excited to apply my leadership and sales experience as a Business Development Representative at Aisera.
Overview
2026
2026
years of professional experience
Work History
Maître D'/Hostess Manager
Houston's
01.2024 - Current
- Managed front-of-house operations to optimize customer experience and efficiency
- Led and trained the hostess team, enhancing service standards and team performance
- Implemented a reservation confirmation process, reducing PR comps by 5% and increasing sales
- Developed and sent weekly focus points to build a culture of professionalism, teamwork, and maintain high standards
- Collaborated with management in quarterly meetings to track and exceed daily sales goals
- Utilized Wisely reservation system to manage guest flow, optimize table turnover, and improve reservation accuracy
Bartender
Houston's
2023 - Current
- Upsold premium beverages and menu items, increasing revenue
- Built strong guest relationships to drive repeat business
- Managed multiple orders in a fast-paced environment, demonstrating adaptability and efficiency
Hostess & Server
Houston's
01.2018 - Current
- Created positive first impressions and managed high-volume seating efficiently
- Delivered exceptional service, upselling menu items and fostering guest loyalty
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL01.2022
Skills
- Communication & Relationship-Building
- Customer Service & Sales
- Team Leadership & Training
- Multitasking & Time Management
- CRM & Sales Prospecting (Willing to Learn)
Relocating To
Atlanta, GA
Languages
Spanish
Native or Bilingual
Timeline
Maître D'/Hostess Manager
Houston's
01.2024 - Current
Hostess & Server
Houston's
01.2018 - Current
Bartender
Houston's
2023 - Current
Bachelor of Science - Hospitality Management
Florida International University
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