Maya Sanders
Bridgeport,CT
Summary
Results-oriented professional specializing in patient registration and insurance verification. Streamlines processes and enhances customer relationships to improve service delivery. Experienced in electronic health records and team collaboration, fostering a positive patient experience. Strong customer service, multitasking, and time management skills contribute to operational efficiency.
Overview
9
9
years of professional experience
Work History
PSR
Summit Healthcare Group
Greenwich, Connecticut
09.2025 - Current
- Managed patient check-in and registration processes for efficient service delivery.
- Coordinated patient-provider communication to enhance understanding and care continuity.
- Resolved patient inquiries and issues with empathy, contributing to positive patient experiences.
- Maintained accurate patient records to support compliance and quality care initiatives.
- Verified insurance and collected payments while scheduling appointments to streamline patient flow.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and directed them to the appropriate area.
- Trained new staff on procedures, systems, and customer service best practices.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
Banker/ COR SUPPORT Specialist
People's United Bank- Division of M&T Bank
Norwalk, CT
01.2021 - 09.2024
- Proactively reach out to customers to retain and grow consumer and business banking relationships.
- Educated clients on financial solutions, providing tailored recommendations to meet their specific needs.
- Demonstrate strong interpersonal skills and provide exemplary client experience.
- Assist branch manager in achieving sales objectives by sourcing, building relationships, and referring to partners.
- Educated clients on banking products and services.
- Assisted customers with account inquiries and transaction processing, ensuring timely and accurate resolutions.
- Resolved customer complaints and provided prompt solutions.
- Guided customers in understanding and utilizing mobile applications and online banking, enhancing their digital banking experience.
- Manage branch operational procedures; auditing, opening/closing, and risk controls in accordance to bank policies.
- Oversaw daily cash flow management in accordance with bank procedures. and balanced cash drawers.
- Collaborated with team members to ensure compliance with regulations.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Achieved or exceeded personal sales goals on consistent basis.
- Modified, opened and closed customer accounts.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Updated knowledge of ongoing promotions and procedures
Supervisor, Key Holder
Hollister, Co.
White Plains, NY
06.2017 - 12.2021
- Managed staff schedule to enhance client in-store experience
- Developed associates to achieve sales goals and ensure a differentiated customer experience.
- Executed thorough opening, closing, and shift change functions to maintain operational standards.
- Increased brand visibility through targeted marketing efforts, generating new relationships from incoming store traffic
Education
Associate's Degree - Business Management
Berkeley College
White Plains, NY05.2021
Skills
- Electronic health records
- Patient registration
- Insurance verification
- Appointment scheduling
- Compliance adherence
- Customer relationship management
- Sales strategy implementation
- Team collaboration
- Problem solving
- Time management
Awards And Acknowledgments
- Employee of the month, Consistently received positive feedback from customer's, resulting in repeat business and increased revenue for the bank.
- Successfully completed all training needed to stay updated with procedures and promotions, resulting in accurate information being provided to customers and new referrals for new accounts.
Timeline
PSR
Summit Healthcare Group
09.2025 - Current
Banker/ COR SUPPORT Specialist
People's United Bank- Division of M&T Bank
01.2021 - 09.2024
Supervisor, Key Holder
Hollister, Co.
06.2017 - 12.2021
Associate's Degree - Business Management
Berkeley College