Liliana Martinez
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate, and with a compassionate character, efficient and reliable Receptionist in a healthcare environment motivated to work with patients, families and care teams in the most efficient and effective manner. Friendly, adaptable and collaborative professional able to devise satisfying solutions to complex problems. Collaborative Receptionist dedicated to supporting patients in feeling secure and comfortable. Experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Skilled in providing excellent customer service. Experience in a fast-paced, with multiple patients.
Overview
11
11
years of professional experience
Work History
PSR
The Breast And Imaging Center
11.2019 - 08.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Athena to schedule appointments.
- Balanced deposits and credit card payments each day.
- Clarified treatment and payment options to enhance patient understanding.
- Offered simple, clear explanations to help patients understand policies and procedures.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Confirmed appointments, communicated with patients and updated patients' records.
- Resolved patient issues and complaints to improve overall satisfaction.
- Checked patient insurance, demographic and health history to keep information current.
- Organized charts and reports to streamline office and patient processes.
- Performed daily tasks with accuracy and efficiency to support office operations.
- Maintained energy and enthusiasm in fast-paced environment.
Patient Care Technician
Harris Health System
07.2017 - 11.2019
- Answered calls to assess patient needs and enhance comfort and safety
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Enhanced patient satisfaction by assisting individuals with personal tasks like dressing and walking
- Furthered skills by actively taking part in employee training and taking classes in subjects to improve patient care
- Organized and maintained supply storage areas to ensure readiness for patient care
- Answered patient assistance calls, assessed needs and offered qualified support
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Organized paperwork such as charts and reports for office and patient needs
- Operated multi-line phone system to efficiently direct calls and provide assistance to patients
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Managed office logistics by scheduling appointments and maintaining files
- Kept waiting room neat and organized at all times by stacking magazines, removing trash
- Scheduled, rescheduled and handled cancelled appointments for patients
- Carried out front office duties utilizing data entry skills in framework of medical database
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Assisted Radiology Technicians with Spanish speaking patients
Customer Service Representative
Slow Dough
08.2015 - 07.2017
- Investigated and resolved customer inquiries and complaints with empathy and professionalism, effectively managing high call volume
- Managed diverse customer service and administrative tasks, resolving issues quickly and efficiently to enhance customer experience
- Processed customer orders to fulfill requests efficiently.
- Tracked customer shipment requirements to enhance customer satisfaction and streamline service processes
- Followed quality standards and procedures to minimize shipment errors and maximize customer satisfaction
- Improved quality processes for increased efficiency and effectiveness
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Documented information in Excel to support administrative tasks.
- Complete courtesy call sheet
- Managed production processes to meet daily output goals.
- Compiled packing reports to ensure accurate shipment documentation.
- Monitored and supported production order progress
Front Desk Receptionist
Dr.Joel Joselevitz MD
10.2011 - 08.2015
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Precisely completed appropriate claims paperwork, documentation and system entry
- Correctly coded and billed medical claims
- Verified appointment times with patients to enhance scheduling accuracy and patient satisfaction
- Maintained medical charts and electronic records to ensure compliance and accessibility
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claims status with insurance agencies
- Prepared accurate and organized patient charts for efficient clinic operations
- Prepared patient charts, pre-admissions, and consent forms
- Assisted doctor by taking vital signs and collecting specimens from patients in clinic
- Managed high call volume with professionalism
- Precisely evaluated and verified benefits and eligibility
- Evaluated patients' financial status and established appropriate payment plans
- Determined prior authorizations for medication and outpatient procedures
- Precisely completed appropriate claims paperwork, documentation and system entry
- Handled account payments and provided information regarding outstanding balances
Education
High School Diploma -
Bellaire High School
Bellaire, TXSkills
- Bilingual in English and Spanish
- Ability to perform under pressure
- Patient interaction and greeting
- Vital signs recording
- Personal needs support
- Patient privacy compliance
- Multitasking skills
- Phone management
- Inpatient and outpatient record management
- Team collaboration
- Electronic health records
Languages
Spanish
Timeline
PSR
The Breast And Imaging Center
11.2019 - 08.2022
Patient Care Technician
Harris Health System
07.2017 - 11.2019
Customer Service Representative
Slow Dough
08.2015 - 07.2017
Front Desk Receptionist
Dr.Joel Joselevitz MD
10.2011 - 08.2015
High School Diploma -
Bellaire High School