Claudia Dimas
San Antonio
Summary
Experienced patient service representative and medical assistant. Bilingual, fluent in spanish. Great patient services skills, friendly, compassionate and organized. Trained in Athena software. Can type 40-50 wpm. General knowledge and ability to operate standard office equipment. Works well in high stress situations. High attention to detail. Driven, strong work ethic and ability to multitask. Motivated and ready to bring experience and knowledge to any team.
Overview
24
24
years of professional experience
Work History
PSR
Tenet Healthcare Corporation
San Antonio
08.2022 - Current
- Check in / Check out
- Answering high volume of calls
- Processing new patients and scheduling referrals
- Requesting insurance authorization for in office procedures
- Quoting and collecting fees for surgery
- Medical records
- Assisting management with admin responsibilities such as creating and submitting financial reports
- Providing phone assistance to the clinical staff by answering pharmacy calls and clinical question’s.
- Chart preparation on all scheduled appointments; ensuring all visits have insurance auth and proper office fees have been applied
- Collecting patient copays, deductibles and admin fees on fmla and medical records
Patient Service Rep II
Women's Health TX
San Antonio
02.2019 - 03.2021
- Front office duties such as greeting patients, check-in and check-out.
- Processing new patients. Obtaining/scanning required documents and signatures.
- Collected and posted copayments and outstanding balances.
- Handled incoming new patient referrals and scheduling.
- Answered high volume of phone calls.
- Scheduling/rescheduling new or established patients per patient or provider request.
- Maintained a clean and organized front lobby.
Front office/ Medical Assistant
Concentra Medical Center
Rancho Cucamonga
06.2001 - 06.2007
- Front office and back office duties.
- Check-in and check-out.
- Scheduling/rescheduling patient appointments.
- Answered high volume phone calls.
- Faxed medical records to case managers.
- Triaged acute injuries. Prepped pt for provider.
- Performed drug screening and physical exams for contracted businesses/employers.
- Administered and dispensed medications.
- Recorded patient medical history, vital’s and test results in medical chart.
- Received multiple employee of the month awards during my employment at Concentra Medical Center 2001-2007.
Education
Medical assisting certificate -
Nova Institute of Health Technology (formally known as Bryman College)
Ontario, CA02.2002
Skills
- Bilingual
- Fluent in Spanish
- Strong customer and patient service skills
- Athena software trained
- Typing (40-50 wpm)
- Trained in fast paced and high stress environments
- Great attention to detail, organizational and multitasking skills
- Strong and compassionate work ethic
Awards
Received multiple employee of the month awards during my employment at Concentra Medical Center 2001-2007
Timeline
PSR
Tenet Healthcare Corporation
08.2022 - Current
Patient Service Rep II
Women's Health TX
02.2019 - 03.2021
Front office/ Medical Assistant
Concentra Medical Center
06.2001 - 06.2007
Medical assisting certificate -
Nova Institute of Health Technology (formally known as Bryman College)