Reyna Gonzalez

• Process work compensation request for authorization forms to insurance carriers in order to obtained authorizations for patient referrals to specialists, diagnostic testing and injectables
• Receive authorizations electronically and input information into database system to streamline team performance.
• Addressed and resolved adjuster complaints in polite and professional manner.

• Managed all front office duties: answering multi phone lines, scheduling, filing, checking in and out
• Conducted screenings for sexual health services (prep/pep/HIV testing and STD testing)
• Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
• Verified patient's insurance and eligibility from private to medi-cal/Medicare

Operator

• Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.

Receptionist

• Offered every patient professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.

Insurance specialist

• Contacted insurance companies to confirm patients insurance eligibility and status

Disability clerk

• Responsible in obtaining crucial medical information in order to complete disability claim forms for all the providers
• Handled cash transactions and maintained payments records accurately.