Maya Shelton
Columbus,OH
Summary
Knowledgeable barista who loves to connect with the community through crafting quality coffee. Consistently recognized for the ability to adapt to high-stress situations, ultimately contributing to team fluidity.
Overview
2
2
years of professional experience
Work History
Barista
Heine Brothers Coffee
01.2024 - 12.2024
- Increased guest loyalty by consistently offering a personalized experience and providing exceptional customer service
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Front End Cashier
Culver's
06.2023 - 08.2023
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers.
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs.
- Greeted customers warmly upon entering the store and provided assistance when needed.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Student Intern
TECC Boss Summer Internship
07.2022 - 07.2022
- Identified trends, organized data and executed marketing campaigns to drive customer engagement for a local, non-profit afterschool program in Louisville, Kentucky.
- Attended meetings with team and documented meeting content, outcomes, and action items.
- Created a presentation showcasing analysis of non-profit's mission including data and solutions to further their goals for the mayor of Louisville, Kentucky, Greg Fischer.
Education
High School Diploma -
Besant Hill School
Ojai, CA05-2024
Skills
- Exceptional Customer Service
- Adaptive and creative
- Conversational Spanish
- Clear communication
- Team collaboration
- Positive and professional
Timeline
Barista
Heine Brothers Coffee
01.2024 - 12.2024
Front End Cashier
Culver's
06.2023 - 08.2023
Student Intern
TECC Boss Summer Internship
07.2022 - 07.2022
High School Diploma -
Besant Hill School
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