Maya Shelton
Montgomery
Summary
Dedicated and reliable, consistently striving to exceed expectations and deliver exceptional results. Strong work ethic and committed to going above and beyond to ensure the successful completion of any task at hand. Proactive approach to problem-solving and willingness to take on additional responsibilities. Committed to achieving success, a valuable asset to any team or organization.
Overview
8
8
years of professional experience
Work History
Security Officer
Weiser Security
06.2023 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
CVS Health
09.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Securitas
09.2021 - 02.2022
- Monitored guard station, verifying badges.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Sykes
12.2019 - 05.2021
- Call Center Customer Service
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
Presidential Security
12.2020 - 04.2021
- Security officer
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service
Sprint
08.2019 - 09.2019
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Developed knowledge base for customer service reps, reducing resolution time.
- Hired new drivers, maintained performance and managed customer service.
Cashier/Customer Service
Burger King
10.2018 - 06.2019
- Taking orders and cashing out orders
- Greeted customers entering store and responded promptly to customer needs.
Cashier/Customer Service
MOMMA GOLDBERG'S DELI
08.2017 - 10.2018
- Taking orders/ cashing out orders/ preparation of food
Education
High school or equivalent -
Carver High School
Montgomery, ALSkills
- Customer Service
- Food Service
- Crew Member
- Security
Personal Information
Authorized To Work: US
Timeline
Security Officer
Weiser Security
06.2023 - 02.2025
Customer Service Representative
CVS Health
09.2021 - 12.2023
Security Officer
Securitas
09.2021 - 02.2022
Security Officer
Presidential Security
12.2020 - 04.2021
Customer Service Representative
Sykes
12.2019 - 05.2021
Customer Service
Sprint
08.2019 - 09.2019
Cashier/Customer Service
Burger King
10.2018 - 06.2019
Cashier/Customer Service
MOMMA GOLDBERG'S DELI
08.2017 - 10.2018
High school or equivalent -
Carver High School
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