Maya Smith
Philadelphia,PA
Summary
I am a dedicated customer service representative, skilled in conflict resolution and appointment scheduling. Known for exceptional product knowledge and effective communication, ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wehrung's Hardware
Chalfont, Pennsylvania
05.2024 - Current
- Managed customer inquiries via phone, email, and in-person interactions to ensure effective communication.
- Resolved customer complaints by identifying issues and implementing effective solutions to enhance satisfaction.
- Facilitated high customer satisfaction by providing knowledgeable and friendly service to effectively resolve problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Esthetician
True Skin Laser Spa
Philadelphia, Pennsylvania
02.2024 - Current
- Collaborated with team members to improve service delivery and elevate client satisfaction.
- Documented client treatment plans and progress in electronic health records to ensure continuity of care.
- Performed minor office duties such as filing documents or scheduling appointments.
- Welcomed clients at the front desk and managed their check-in process.
- Provided customer service support by addressing treatment-related questions and product inquiries to enhance client understanding.
- Answered multi-line phone, returned clients' calls and scheduled appointments.
Education
Esthetician License - Esthetics
Salon Proffessional Academy
Collegeville, PA05-2021
Skills
- Customer relationship management
- Conflict resolution
- Appointment scheduling
- Electronic health records
- Call handling
- Product knowledge
- High-energy attitude
Timeline
Customer Service Representative
Wehrung's Hardware
05.2024 - Current
Medical Esthetician
True Skin Laser Spa
02.2024 - Current
Esthetician License - Esthetics
Salon Proffessional Academy