MAYA SWAN
Irvine,USA
Summary
Driven by a results-focused approach, I leveraged my travel industry experience and strong communication ,expand the client base through strategic marketing and exceptional customer service. Specializing in advanced itinerary planning and client relationship building, I consistently enhanced travel experiences, achieving a high level of repeat business.
Travel industry professional with extensive experience in delivering customized travel solutions for diverse clientele. Proven history of optimizing travel plans and ensuring seamless customer experiences. Exceptional team collaborator with focus on achieving results and adapting to dynamic travel requirements, leveraging deep knowledge of global destinations and travel logistics.
Overview
9
9
years of professional experience
Work History
Sr. Travel Advisor
AAA Auto Club
Tustin, CA
12.2022 - Current
- Organized educational trips for staff members to experience firsthand new products and destination offerings.
- Collaborated closely with corporate accounts to plan seamless group travel arrangements for meetings, conferences, and retreats.
- Spearheaded marketing initiatives to expand the client base while maintaining a high level of repeat business from satisfied customers
- • Drive sales through consultative selling of premium travel (cruises, tours, FIT, air, hotels). • Build and grow a repeat/referral client base; increase lifetime value via relationship-based selling. • Develop supplier partnerships and represent products via presentations and trainings. • Manage end-to-end bookings, budgets, payments, documentation, and post-sale support. • Support corporate and group travel; cross-sell ancillary products to maximize revenue. • Track activity and performance to identify growth opportunities and support business planning
- Developed strong relationships with key industry partners, resulting in exclusive access to special promotions and offers.
- Responsible for answering all phone calls and assisting clients with travel arrangements Book Luxury tours and cruises.
- Assisted high profile corporate clients Assisted in FIT for groups and individuals Process exchanges and refunds.
- Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- Shares knowledge and expertise from personal experiences and/or education study trips
- Develops long standing relationships with our members and builds referral and repeat business
- Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals Meets with clients to determine travel needs, budgets, and preferences.
- Collects payments, books travel arrangements, and pays applicable fees.
- Handles travel issues, conflicts, complaints, cancellations, and refunds.
- Builds and maintains relationships with travel and tour vendors.
- Conducts research on destinations and industry trends.
- Maintains accurate records of bookings, payments, transactions, phone calls and meetings
Sr. Loan Processor
Lenox Financial
Santa Ana, CA
02.2019 - 12.2021
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Set up loans for processing and initial credit approval.
- Verified employment, calculated monthly income, verified assets.
- Acted as an assistant team lead and trained other processors.
- Maintained advanced knowledge of DU, LP and FHA automated underwriting systems.
- Ordered and reviewed title and appraisals and requested additional documents as needed for final approval.
- Worked independently, processing and pre-underwriting high volume loans under fast paced, stressful work environments.
- Reviewed loan applications for accuracy, ensuring compliance with regulatory standards.
- Mentored junior processors on best practices and industry regulations.
- Collaborated with underwriters to resolve discrepancies and expedite approvals.
- Streamlined loan processing workflows, enhancing efficiency and reducing turnaround times.
Sr. Loan Processor
Loan Depot
Lake Forest, CA
03.2017 - 12.2021
- Liaised between clients, mortgage consultants, title, closing department and underwriting to ensure quick and clean closings.
- Acted as the primary liaison between Sales, Title, Escrow, Funding, and Borrowers.
- Prepared, validated, communicated, and delivered any and all Closing Disclosures.
- Ensured the performance of all duties are in accordance with the company's policies, procedures and all U.S. state and federal laws and regulations where the company operates.
Skills
- Travel industry experience
- Strong Communication Skills
- Exceptional customer service
- Advanced itinerary planning
- Cross-cultural understanding
- Brand Awareness
- Expert destination knowledge
- Budgeting and finance
- Travel research
- Client Relationship Building
- Retail Sales
- Hotel Accommodations
- Itineraries
- Client Relations
Timeline
Sr. Travel Advisor
AAA Auto Club
12.2022 - Current
Sr. Loan Processor
Lenox Financial
02.2019 - 12.2021
Sr. Loan Processor
Loan Depot
03.2017 - 12.2021