Maya Taesley
Greenville,SC
Summary
Detail-oriented professional with 8+ years of experience in data entry, healthcare operations, customer service, administrative support, and high-volume work environments. Experienced in researching and verifying information, identifying discrepancies, maintaining data accuracy and integrity, handling sensitive information, and communicating with internal and external stakeholders to resolve issues. Strong analytical, organizational, and problem-solving skills with a proven ability to manage multiple priorities, meet shifting deadlines, and work independently or collaboratively. Proficient in Microsoft Office, CRM systems, databases, and digital documentation platforms. Seeking to bring strong research, analytical, communication, and client-service skills to the Conflict Specialist position with Ogletree Deakins.
Overview
9
9
years of professional experience
Work History
Assembly Production Operator
BMW Manufacturing Plant
03.2025 - Current
- Operated assembly equipment and hand tools to complete vehicle build tasks across the production line.
- Inspected components and finished assemblies for defects, ensuring compliance with the quality standards.
- Followed standard work instructions to maintain consistent output and assembly sequence.
- Collaborate with team members and leadership to identify problems, communicate concerns, and support timely resolution.
- Maintain accuracy and attention to detail while working within time-sensitive production requirements and shifting priorities.
- Adapt quickly to changing processes, priorities, and production requirements while maintaining consistent quality and productivity.
- Demonstrate reliability, accountability, and professionalism in a fast-paced, team-oriented environment.
Data Entry Specialist | Remote
Sentara Health Insurance
09.2023 - 03.2025
- Processed member enrollment updates with high accuracy in health insurance systems.
- Identified discrepancies, inconsistencies, and missing information and researched appropriate resolutions.
- Verified claims and policy data against source documents to ensure record integrity.
- Reviewed documentation and supporting information to verify data and determine appropriate processing.
- Entered confidential member information while maintaining HIPAA-compliant handling practices.
- Utilized databases, CRM systems, Microsoft Office applications, and other digital platforms to research, document, and process information.
- Worked independently in a remote environment while maintaining strong communication and accountability.
Customer Service Agent | Remote
Molina Healthcare
07.2021 - 09.2023
- Researched customer accounts, records, and service information to investigate questions, identify issues, and determine appropriate resolutions.
- Resolved member inquiries regarding benefits, eligibility, claims, and enrollment with accurate call documentation.
- Navigated member account systems to verify coverage details and update case notes.
- Explained prior authorization requirements and directed members to appropriate resources.
- De-escalated challenging situations through active listening, clear communication, and professional problem-solving.
- Reviewed and analyzed information from multiple sources to understand customer concerns and provide accurate solutions.
- Managed a high volume of interactions while balancing quality, accuracy, customer service, and turnaround expectations.
- Collaborated with internal teams when issues required additional research, escalation, or specialized resolution.
Customer Service Associate
Victoria's Secret & PINK
06.2017 - 03.2020
- Resolved customer inquiries across fitting room, sales floor, and register interactions with professionalism.
- Processed returns, exchanges, and merchandise adjustments while following company policy and POS procedures.
- Supported omnichannel order pickup, ship-from-store, and inventory lookup using retail systems.
- Maintained visual standards and replenished merchandise to keep floor presentation consistent.
- Collaborated with team members and leadership to resolve escalated customer concerns and support daily operations.
- Maintained professionalism and composure in a fast-paced environment with competing customer and operational priorities.
Education
High School Diploma -
Travelers Rest High School
Skills
- Microsoft Outlook
- Microsoft Excel
- Visual inspection
- Microsoft Word
- Problem-solving
- Attention to detail
- Critical thinking
- Data Entry Systems
- CRM Systems
- Time management
- Customer Service
- Accuracy
Timeline
Assembly Production Operator
BMW Manufacturing Plant
03.2025 - Current
Data Entry Specialist | Remote
Sentara Health Insurance
09.2023 - 03.2025
Customer Service Agent | Remote
Molina Healthcare
07.2021 - 09.2023
Customer Service Associate
Victoria's Secret & PINK
06.2017 - 03.2020
High School Diploma -
Travelers Rest High School