Maya Valdez
Max's Pet Market & Salon
Lehigh Acres,FL
6
Years of experience
Known for attention to detail and the ability to coordinate processes efficiently, contributing to positive customer experiences and successful sales outcomes. Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Work History
Retail Sales Associate
7 Months- Advised customers on pet nutrition, grooming supplies, and wellness products.
- Processed transactions accurately using POS systems and handled cash drawer balancing.
- Maintained stocked, organized shelves and rotated merchandise for freshness and presentation.
- Scheduled grooming appointments and coordinated service details with salon staff.
- Trained new associates on sales floor procedures, product knowledge, and service standards.
- Monitored inventory levels and communicated replenishment needs to prevent stock shortages.
Sales Associate
6 Months- Ensured cleanliness and organization of puppy care areas and sales floor to promote a welcoming environment.
- Coordinated puppy adoption processes with potential pet owners efficiently.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Executed daily recovery tasks to maintain organized and tidy areas, supporting overall store efficiency.
- Advised customers on puppy selection, care needs, and ownership responsibilities.
- Processed sales transactions accurately while maintaining organized records and paperwork.
Team Member
5 Months- Collaborated with team members to streamline workflow and enhance task completion.
- Trained new employees on operational procedures and safety practices to ensure compliance.
- Operated various tools and equipment to support daily production tasks.
- Followed safety protocols to minimize risks and maintain a secure environment.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Answered incoming calls promptly and directed them to the appropriate personnel.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Responded to inquiries and resolved complaints from customers, employees, and vendors.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Supervised kennel routines, ensuring safe dog handling and consistent care standards.
- Sanitized suites, play areas, and equipment to maintain clean, compliant facilities.
Group Leader
4 Months- Supervised daily operations to ensure a safe and clean environment for dogs.
- Monitored pet health and behavior, reporting concerns to veterinary professionals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised dog group activities, maintaining safe play environments and consistent behavior monitoring.
- Coordinated daily feeding, medication, and potty break routines for assigned canine groups.
Restaurant Hostess
6 Months- Managed reservations and seating arrangements efficiently during peak hours.
- Communicated wait times clearly to guests and managed expectations effectively.
- Coordinated with servers to optimize dining room flow and service delivery.
- Resolved guest inquiries and complaints to enhance overall dining experience.
- Maintained cleanliness of the host station and dining area for optimal presentation.
- Managed reservations and waitlists, ensuring special requests for large parties were accommodated.
- Assisted servers by refilling beverages and clearing plates from tables.
- Greeted guests promptly and managed waiting list flow to maintain smooth front-of-house operations.
- Seated parties efficiently while balancing table rotation, reservations, and server section readiness.
Retail Sales Associate Cashier
8 Months- Assisted customers in selecting pet supplies and products.
- Operated cash register and processed customer transactions with accuracy and speed, enhancing overall customer experience.
- Maintained cleanliness and organization of sales floor and checkout area.
- Educated customers on pet care, nutrition, and product usage, facilitating informed purchasing decisions.
- Stocked shelves with merchandise and ensured proper product displays.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Handled returns and exchanges according to established policies.
- Assisted customers in locating items within the store.
- Provided suggestions to help customers find desired items quickly.
- Resolved customer complaints promptly or referred them to management, ensuring customer satisfaction and loyalty.
- Processed cash, card, and digital transactions accurately using POS systems.
- Delivered friendly guest service while answering product, pricing, and store policy questions.
Door-to-Door Sales Representative
2 Months- Engaged potential customers through door-to-door interactions, demonstrating product features to highlight value.
- Managed sales materials and maintained organized inventory during presentations.
- Collaborated with team members to share best practices and effective strategies.
- Established rapport with potential customers through friendly conversation, fostering trust and openness.
- Communicated product benefits effectively, differentiating from competitors' offerings to influence purchasing decisions.
- Prospected residential neighborhoods to generate qualified leads and schedule product presentations.
- Delivered persuasive sales pitches tailored to customer needs and buying signals.
Crew Team Member
7 Months- Assisted customers with orders, enhancing overall customer satisfaction.
- Stocked supplies and organized inventory, ensuring efficient access to products.
- Followed safety protocols while operating kitchen machinery.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Performed dishwashing and sanitation of high-use areas.
- Followed all safety regulations while operating machinery or handling chemicals.
- Ensured that products are properly labeled before placing them on shelves.
- Prepared sandwiches and drinks for customers according to their specifications.
- Took and processed orders, streamlining service delivery for patrons.
- Delivered fast, friendly customer service while handling orders across beverage, bakery, and ice cream stations.
- Prepared coffee, espresso drinks, and frozen desserts following brand recipes and quality standards.
Stylist
4 Months- Styled outfits for clients, enhancing their personal fashion choices.
- Guided customers in product selection and fitting room processes to enhance shopping experience.
- Maintained store organization and visual merchandise displays.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Monitored fashion trends to provide timely and relevant styling recommendations.
- Conducted personal consultations to identify and address clients' unique styling needs and preferences.
- Greeted each client and asked questions to determine fashion needs.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Styled outfits using product knowledge to support customer preferences and complete looks.
- Curated merchandise presentations aligned with current fashion trends and brand standards.
Crew Team Member
7 Months- Assisted customers with orders and provided exceptional service.
- Served food promptly to deliver positive guest experiences and reduce wait times.
- Promoted new menu items and specials to enhance customer awareness and satisfaction.
- Handled cash transactions accurately at the register.
- Packed fast food products efficiently in approved containers to ensure order accuracy.
- Followed safety protocols while operating kitchen machinery.
- Maintained cleanliness of work areas throughout each shift to ensure a safe environment.
- Stocked supplies and organized inventory in designated areas.
- Monitored expiration dates of food products.
- Operated POS system to process payments, handle order changes, and maintain accurate transactions.
- Maintained clean, sanitary work areas, equipment, and guest spaces to support food safety compliance.
Education
High School Diploma
Skills
Sales transactions
Point-of-sale operation
Product knowledge
Customer service
Relationship selling
Pet education
Attention to detail
Goal oriented
Effective communication
Relationship management
Hospitality and accommodation
Cleaning techniques
Teamwork
Problem-solving
Teamwork and collaboration
Education and Training
other
References
References available upon request.
Timeline
Retail Sales Associate
Max's Pet Market & Salon
03.2026 - CurrentRead More
Sales Associate
Lil Rascals Puppies
11.2025 - 05.2026Read More
Team Member
The Dog Resort
06.2025 - 11.2025Read More
Group Leader
The Barker Lounge
02.2025 - 06.2025Read More
Restaurant Hostess
Applebee's Grill + Bar
08.2024 - 02.2025Read More
Door-to-Door Sales Representative
Stellar Promotions
01.2024 - 03.2024Read More
Retail Sales Associate Cashier
Petco
08.2023 - 04.2024Read More
Crew Team Member
Dunkin Donuts & Baskin Robbins
12.2022 - 07.2023Read More
Stylist
Windsor Fashions
07.2022 - 11.2022Read More
Crew Team Member
Chic-Fil-A
08.2021 - 03.2022Read More
Lehigh Senior High School
High School Diploma
Read More