MAYA WILEY
EXECUTIVE & PERSONAL ASSISTANT | LUXURY CLIENT EXPERIENCE | HOSPITALITY & WELLNESS
Los Angeles,CA
Summary
Client Experience Specialist delivering high-touch service in luxury wellness settings through appointment coordination, client communication, and seamless day-to-day logistics. Manages changing schedules, last-minute requests, and competing priorities while maintaining discretion and calm under pressure. Builds long-term client relationships through personalized service, anticipatory support, and relationship-based sales that support rebooking and retention.
Overview
5
5
years of professional experience
Work History
Client Experience & Wellness Specialist
FACE GYM
04.2023 - Current
- Deliver highly personalized service to discerning clientele while maintaining professionalism, discretion, and attention to detail.
- Manage a high-volume appointment schedule while accommodating changing client needs, timing adjustments, and last-minute requests.
- Build and maintain long-term client relationships through attentive communication and personalized service.
- Anticipate client preferences and proactively address needs to create a seamless, elevated experience from arrival through departure.
- Communicate professionally with clients and management to coordinate requests, resolve concerns, and maintain exceptional service standards.
- Contribute to client retention and revenue goals through relationship-based sales, personalized recommendations, and consistent rebooking.
- Balance multiple clients, appointments, operational priorities, and unexpected changes while remaining composed and efficient.
- Maintain strict client privacy and discretion while working with a diverse, discerning clientele.
Esthetician / Client Experience Specialist
FACE HAUS
11.2021 - 04.2023
- Provided personalized beauty and wellness services while creating a warm, professional, and highly attentive client experience.
- Managed appointment flow, client communication, service timing, and changing scheduling needs in a fast-paced environment.
- Developed strong client relationships supporting repeat business, retention, and referrals.
- Recommended customized services and products based on individual needs, contributing to sales and business growth.
- Handled client concerns professionally and efficiently while maintaining a calm, solutions-oriented approach.
- Collaborated with team members to ensure smooth daily operations and consistent service standards.
Esthetician / Spa Professional
BURKE WILLIAMS
08.2021 - 04.2022
- Managed 25 client appointments weekly while balancing service timing and competing guest priorities.
- Delivered luxury spa services in a high-end hospitality setting with a strong focus on guest experience.
- Maintained a polished, reliable presence by arriving punctually and handling sensitive client interactions with discretion.
- Built rapport with guests and personalized services to strengthen comfort, satisfaction, and return visits.
Education
Associate of Arts - Esthetics
Cerritos College
Norwalk3 2020
Skills
- Calendar coordination
- Scheduling coordination
- Administrative organization
- Time management
- Client service
- Luxury client service
- Relationship management
- Client retention
- Confidentiality & discretion
- Professional communication
- Problem solving
- Multitasking & prioritization
- Attention to detail
- Vendor coordination
- Event coordination
- Research
- Executive travel coordination
- Expense tracking
- Executive correspondence management
- Meeting preparation
- Vendor contract management
- Event planning
- Appointment booking software
Timeline
Client Experience & Wellness Specialist
FACE GYM
04.2023 - Current
Esthetician / Client Experience Specialist
FACE HAUS
11.2021 - 04.2023
Esthetician / Spa Professional
BURKE WILLIAMS
08.2021 - 04.2022
Associate of Arts - Esthetics
Cerritos College