MAYA YOUSSEF
Worcester,MA
Summary
Goal-oriented and personable bilingual professional with strong communication skills and a proven ability to build strong client relationships. Fast learner with experience in administrative coordination, customer-facing roles, and account management. Adept at working in fast-paced environments and driving business growth through training, planning, and strategic execution.
Overview
11
11
years of professional experience
Work History
Eyewear Ambassador and Advisor (Boutique)
CHANEL
Boston, MA
12.2023 - Current
- Transitioned to the CHANEL Boutique to provide elevated luxury services.
- Leveraged in-depth brand and product knowledge to support eyewear sales.
- Built long-term client relationships through personalized service.
- Supported boutique operations and luxury service standards.
Fragrance Specialist
CHANEL
Boston, MA
12.2023 - 12.2024
- Managed 10 retail accounts across Sephora and Ulta.
- Educated and trained beauty advisors on CHANEL fragrance products.
- Executed promotional events and product launches and grew the business by 9%.
- Built strong client relationships and drove fragrance sales.
Account Coordinator
Sunday Riley
Boston, MA
08.2023 - 12.2023
- Coordinated logistics and sales support across 15+ Sephora and Ulta locations.
- Trained retail advisors and planned successful promotional events.
- Contributed to a 20% business growth during tenure.
Behavioral Health Justice-Involved Case Manager
Open Sky Community Services
Worcester, MA
07.2019 - 04.2023
- Managed a caseload of 20+ justice-involved individuals reentering the community.
- Assisted clients with housing, employment, benefits, healthcare, and legal documentation.
- Supported clients during COVID-19 through health education and safety protocol training.
General Manager
Road Runner Pizza
Worcester, MA
03.2014 - 07.2019
- Oversaw operations across three restaurant locations.
- Managed scheduling, inventory, staff supervision, and customer service.
- Streamlined operations and improved team performance.
Education
Associate’s Degree - undefined
Worcester State University
Worcester, MA01.2014
Licensed Aesthetician - undefined
Elizabeth Grady School of Esthetics
02.2011
Skills
- Administrative Coordination
- Client Relationship Management
- Staff Training & Leadership
- Event Planning
- Communication & Interpersonal Skills
- Bilingual: English & Arabic
- Microsoft Office Suite Google Workspace
Timeline
Fragrance Specialist
CHANEL
12.2023 - 12.2024
Eyewear Ambassador and Advisor (Boutique)
CHANEL
12.2023 - Current
Account Coordinator
Sunday Riley
08.2023 - 12.2023
Behavioral Health Justice-Involved Case Manager
Open Sky Community Services
07.2019 - 04.2023
General Manager
Road Runner Pizza
03.2014 - 07.2019
Associate’s Degree - undefined
Worcester State University
Licensed Aesthetician - undefined
Elizabeth Grady School of Esthetics