MAYAH BRYANT
Suffolk,VA
Summary
Quality assurance and process improvement professional with 10+ years supporting operational efficiency through project coordination, compliance, and performance reporting across complex organizations. Expertise in business process analysis, requirements documentation, risk identification, and stakeholder engagement. Developed recommendations that close process gaps and strengthen workflow effectiveness and operational readiness.
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
NATO
Norfolk, VA
04.2026 - Current
- Support NATO common-funded capability delivery programs, program directors, and requirements managers with development and maintenance of high-quality capability requirements.
- Analyzed business processes, documented requirements, identified workflow gaps, and recommended improvements to enhance ServiceNow functionality and operational efficiency.
- Supported the Software Development Life Cycle (SDLC) through requirements analysis, process documentation, testing, defect tracking, and implementation validation.
- Reviewed and maintained business requirements, SOPs, governance documents, and compliance records supporting federal cybersecurity and operational requirements.
- Conducted quality assurance reviews, functional testing, requirements verification, and user acceptance testing (UAT) to validate system functionality and deliverable quality.
- Facilitated stakeholder meetings and collaborated with technical teams and program leadership to clarify requirements, communicate findings, and recommend business-focused solutions.
- Managed multiple priorities, deliverables, risks, and corrective actions while identifying process improvements to strengthen compliance, documentation accuracy, and operational readiness.
Administration Executive/CSS
Air Force Reserve
Langley-Eustis AFB
07.2016 - Current
- Manage administrative tasks, streamline processes, enhance efficiency, support team collaboration.
- Streamline administrative processes, enhancing operational efficiency and contributing to the unit's mission readiness.
- Coordinate training schedules and resource allocations, fostering teamwork and ensuring all personnel meet certification requirements.
- Maintained accurate records and reports, ensuring compliance with military standards while supporting audit readiness.
- Provide guidance and support to team members, cultivating a positive work environment and enhancing overall team morale.
Human Resource Manager
Hormel Foods
Suffolk, VA
09.2023 - 04.2026
- Developed a performance management system that aligned employee goals with company objectives, enhancing workforce productivity and morale.
- Coordinated cross-departmental training initiatives, fostering teamwork and ensuring consistent application of best practices across the organization.
- Analyzed employee feedback and retention metrics, implementing targeted interventions that resulted in noticeable improvements in staff satisfaction.
- Provided mentorship and guidance to team members, promoting a culture of continuous learning and professional development.
Quality Assurance Auditor
Hormel Foods
Suffolk, VA
02.2021 - 09.2023
- Implemented corrective actions, reducing defects and enhancing production efficiency.
- Collaborated with cross-functional teams to address quality issues, fostering a culture of excellence.
- Analyzed data trends to identify areas for improvement, contributing to operational enhancements.
- Conducted rigorous quality assessments, ensuring compliance with industry standards and achieving marked improvements in product safety.
Knowledge Information Specialist
Air Force Reserve
Dover AFB, DE
07.2013 - 07.2016
- Managed information systems to streamline data retrieval, enhancing operational efficiency and supporting timely decision-making.
- Conducted thorough data analysis to identify trends, enabling informed strategy adjustments and improving overall mission effectiveness.
- Implemented a digital archiving system, reducing physical storage needs and improving data accessibility for team members.
- Facilitated cross-departmental training sessions, promoting knowledge sharing and fostering a culture of continuous improvement.
Education
Bachelors Degree - Computer Information Systems
Saint Leo University
05-2025
Associates Degree - Business Administration
Community College of the Air Force
05-2023
Skills
- Program and Project Management Support
- Administrative Operations
- Payroll and Timekeeping Administration
- ServiceNow Business Process Analysis
- Software Development Life Cycle (SDLC)
- Agile / DevOps / DevSecOps Methodologies
- Risk and Issue Management
- Standard Operating Procedures (SOPs)
- Requirements and Deliverable Tracking
- Process Improvement and Workflow Optimization
- SharePoint and Document Management
- Stakeholder Coordination and Management Briefings
AWARDS
Non-Commissioning Officer of the Quarter- Sep 2024, You Make A Difference- April 2022
VOLUNTEER EXPERIENCE
Participated in community clean-up and enrichment projects., Organized and led recreational activities for children and youth.
Timeline
Quality Assurance Analyst
NATO
04.2026 - Current
Human Resource Manager
Hormel Foods
09.2023 - 04.2026
Quality Assurance Auditor
Hormel Foods
02.2021 - 09.2023
Administration Executive/CSS
Air Force Reserve
07.2016 - Current
Knowledge Information Specialist
Air Force Reserve
07.2013 - 07.2016
Bachelors Degree - Computer Information Systems
Saint Leo University
Associates Degree - Business Administration
Community College of the Air Force