Maybet Patino
Newport,MI
Summary
Driven by a results-focused approach, I leveraged my problem-solving and effective communication skills at AIM Production to secure profitable partnerships and enhance team productivity. At Roman Village Cucina Italiana, I excelled in customer service and multitasking, significantly improving guest satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager
AIM Production
Monroe, MI
11.2020 - Current
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
Restaurant Hostess
Roman Village Cucina Italiana
Dearborn, MI
05.2009 - 11.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Western International High School
Detroit, MI06.2009
Skills
- Customer Service
- Effective Communication
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Organizational Skills
- Work Planning and Prioritization
- Self Motivation
- Documentation And Reporting
Languages
Spanish
Native or Bilingual
Timeline
Manager
AIM Production
11.2020 - Current
Restaurant Hostess
Roman Village Cucina Italiana
05.2009 - 11.2016
Western International High School