Maycee Berkemeier
Lexington,KY
Summary
Results-driven Senior Account Specialist with experience in managing client accounts and driving revenue growth. Proven track record of exceeding sales targets, building strong relationships with key clients, and developing strategic account plans. Skilled in analyzing market trends, identifying opportunities for cross-selling and upselling, and collaborating with cross-functional teams to deliver exceptional customer service. Adept at problem-solving and negotiating contracts to ensure mutual beneficial outcomes. Seeking to leverage my expertise to drive business success and contribute to the growth of a dynamic organization.
Overview
3
3
years of professional experience
Work History
Senior Account Specialist
Enterprise Truck Rental
01.2024 - Current
- Managed a portfolio of key accounts, fostering strong relationships and driving revenue growth through upselling and cross-selling opportunities
- Developed and implemented strategic account plans to meet and exceed sales targets and customer satisfaction goals
- Analyzed market trends and competitor activity through CRM software to identify new opportunities for business expansion and revenue generation
- Administered client account transactions, compliance documentation, and regulatory reporting to ensure adherence to industry standards and regulations
- Cultivated strong client relationships through regular communication, education on financial matters, and responsiveness to clients' needs and concerns
Assistant Branch Manager
Enterprise Rent-A-Car
05.2023 - 01.2024
- Supported Branch Manager in leading a team of customer service representatives to achieve branch sales targets and customer service goals
- Conducted training sessions for new hires and ongoing coaching for team members to enhance their performance and professional development
- Managed daily operations of the branch including opening and closing procedures, cash handling, and resolving customer inquiries and escalated issues
- Conducted thorough interviews to accurately assess candidates' experience and skills in auto detailing
Management Assistant
Enterprise Rent-A-Car
01.2023 - 05.2023
- Analyzed customer feedback and data metrics to optimize product offerings and improve overall customer satisfaction
- Built and maintained strong relationships with external partners, vendors, and agencies to support marketing objectives
- Assisted managers in various departments to gain exposure to different areas of the business, including sales, operations, and human resources
Management Trainee
Enterprise Rent-A-Car
05.2022 - 01.2023
- Completed comprehensive training program in various departments including sales, operations, and customer service to develop well-rounded understanding of the organization.
- Demonstrated strong leadership and problem-solving skills in managing daily operations and handling customers' inquiries
- Conducted market research and analysis to identify opportunities for growth and optimization
Accounting Intern
Revo Accounting
04.2021 - 01.2022
- Assisted in preparing financial statements and reports by gathering and organizing accounting data
- Participated in month-end closing activities, such as reconciling bank statements and monitoring accounts payable/receivable
- Utilized software tools such as Excel and QuickBooks to input and track financial transactions accurately
Education
Bachelor of Business Administration - Human Resources Management
Eastern Kentucky University
Richmond, KY05.2022
Skills
- Database Management
- Sales Presentations
- Organization
- Communication
- Interpersonal
- Strong work ethic
- Entrepreneurial spirit
- Mathematical aptitude
- Problem-solving
- Driving revenue growth
- Exceeding sales targets
- Collaborating with cross-functional teams
Timeline
Senior Account Specialist
Enterprise Truck Rental
01.2024 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
05.2023 - 01.2024
Management Assistant
Enterprise Rent-A-Car
01.2023 - 05.2023
Management Trainee
Enterprise Rent-A-Car
05.2022 - 01.2023
Accounting Intern
Revo Accounting
04.2021 - 01.2022
Bachelor of Business Administration - Human Resources Management
Eastern Kentucky University