Mayci Elliott
Franklin
Summary
Dynamic professional with extensive experience as an Insurance Coordinator/Front Desk Receptionist at Dental Loft at the Greene, excelling in customer service and insurance verification. Proven ability to enhance team collaboration and streamline operations, resulting in improved efficiency. Skilled in appointment scheduling and effective communication, fostering a welcoming environment for clients and staff alike.
Overview
4
4
years of professional experience
Work History
Insurance Coordinator/Front Desk Receptionist
Dental Loft at the Greene
11.2023 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Trainer
Crocs Distribution Center
08.2021 - 05.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Dental Hygiene
University of Cincinnati
Cincinnati, OH05-2028
High School Diploma -
Franklin High School
Franklin, OH05-2017
Skills
- Customer service
- Appointment scheduling
- Dental procedures
- Insurance verification
- Team collaboration
- Effective communication
- Strategic thinking skills
Timeline
Insurance Coordinator/Front Desk Receptionist
Dental Loft at the Greene
11.2023 - Current
Trainer
Crocs Distribution Center
08.2021 - 05.2023
Dental Hygiene
University of Cincinnati
High School Diploma -
Franklin High School
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