Kayla Eason
North Las Vegas,NV
Summary
Dedicated professional with expertise in insurance claims processing and customer service. Proven ability to resolve issues and enhance patient satisfaction through effective communication and process improvements.
Overview
9
9
years of professional experience
Work History
Insurance Coordinator/Front Desk Receptionist
William G Pappas D.D.S
Las Vegas, NM
09.2021 - Current
- Coordinated insurance verification processes to enhance patient appointment efficiency.
- Managed claims submissions and follow-ups, ensuring timely resolutions for patient accounts.
- Developed and maintained accurate patient records in compliance with insurance regulations.
- Assisted patients in understanding insurance benefits, resulting in improved satisfaction rates.
- Streamlined communication between dental practice and insurance providers to expedite claim processing.
- Implemented process improvements that reduced claim denial rates through proactive issue resolution.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Monitored inventory levels and restocked merchandise to ensure product availability.
- Collaborated with team members to streamline checkout processes, enhancing overall efficiency.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed multi-line phone system, ensuring prompt and courteous responses to inquiries.
- Coordinated appointments and maintained schedules for multiple staff members.
Lifeguard
Best Agency
Las Vegas, NV
09.2020 - 09.2021
- Monitored pool areas to ensure safety and compliance with health regulations.
- Responded to emergencies, providing first aid and CPR as necessary.
- Conducted regular safety drills, enhancing team readiness for rescue situations.
- Maintained cleanliness of facilities, ensuring a safe environment for patrons.
Recreation Assistant - Lifeguard
Clark County Parks and Recreation - Aquatics
Las Vegas, NV
05.2017 - 10.2020
- Assisted in aquatic safety training, ensuring compliance with industry standards.
- Supervised pool activities, ensuring safety and compliance with regulations.
- Conducted regular safety drills to enhance emergency preparedness among staff and patrons.
- Monitored swimmer behavior, intervening as needed to prevent accidents and ensure enjoyment.
- Trained new lifeguards on protocols, improving team readiness and response times.
- Collaborated with management to develop and implement safety policies for facility operations.
- Maintained cleanliness of pool area, contributing to a safe and welcoming environment for visitors.
- Evaluated incidents to identify patterns, recommending improvements in safety practices.
- Led community outreach programs promoting water safety awareness among local residents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV05-2020
Skills
- Insurance claims processing
- Insurance verification
- Customer service and assistance
- Dental insurance experience
- Organizing and prioritizing work
- Data entry
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Self motivation
- Conflict resolution
- AED operation
- Surveillance techniques
- Public safety awareness
- CPR certified
- First aid
Comments
Reference Available upon request
Timeline
Insurance Coordinator/Front Desk Receptionist
William G Pappas D.D.S
09.2021 - Current
Lifeguard
Best Agency
09.2020 - 09.2021
Recreation Assistant - Lifeguard
Clark County Parks and Recreation - Aquatics
05.2017 - 10.2020
High School Diploma -
Legacy High School