Sheryl Green
Columbus
Summary
Experienced insurance coordinator skilled in claims processing and patient support. Effective in coordinating between patients and insurance providers, aiming to optimize billing processes and enhance patient satisfaction.
Overview
32
32
years of professional experience
Work History
Insurance Coordinator/Front Desk Agent
Third Street Dental
Columbus
08.2024 - Current
- Processed insurance claims for patient treatments efficiently and accurately.
- Verified patient insurance coverage and benefits before appointments.
- Coordinated communication between patients and insurance providers effectively.
- Maintained detailed records of patient interactions and insurance communications.
- Assisted dental staff with billing inquiries and insurance-related questions.
- Scheduled appointments while considering insurance eligibility and coverage options.
- Updated patient information in the dental practice management system regularly.
- Validated insurance and advised patients of benefits and coverage.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
Orthodontic Assistant/Front Desk Receptionist
Ray Orthodontics
Westerville
07.2000 - 02.2015
- Assisted orthodontist in patient examinations and treatment planning.
- Prepared and organized dental instruments for procedures and treatments.
- Educated patients on oral hygiene practices and post-treatment care.
- Maintained patient records with accurate treatment documentation and updates.
- Managed scheduling of appointments to optimize patient flow and experience.
- Sterilized equipment and maintained a clean clinical environment for safety.
- Collaborated with team members to ensure efficient workflow in the clinic.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Prepared patients for dental radiographs and photographs.
- Maintained sterilization of instruments according to OSHA standards.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Answered phones promptly and handled inquiries from potential clients professionally.
Orthodontic Assistant
Jerry Chess, D.D.S
Columbus
03.1994 - 06.2000
- Assisted orthodontist during patient examinations and treatment procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took medical and dental history and recorded vital signs of patients.
- Created and fit dental appliances for patients. adjusting as necessary.
- Managed inventory of dental supplies and placed orders as necessary.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
Education
High School Diploma -
West High School
Columbus, OH06-1989
Skills
- Insurance claims processing
- Patient insurance verification
- Billing inquiries assistance
- Appointment scheduling
- Detail orientation
- Customer service and assistance
- Insurance verification
- Dental insurance experience
- Claims processing
Timeline
Insurance Coordinator/Front Desk Agent
Third Street Dental
08.2024 - Current
Orthodontic Assistant/Front Desk Receptionist
Ray Orthodontics
07.2000 - 02.2015
Orthodontic Assistant
Jerry Chess, D.D.S
03.1994 - 06.2000
High School Diploma -
West High School